Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69228 Views
  • 16 replies
  • 37 likes
  • 69228 Views
  • 16 replies
  • 37 likes

help my spotify app is freezing

help my spotify app is freezing, my phone what should i do

  • Casual Listener
  • help my spotify app is freezing, my phone what should i do
  • MateusM
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Several issues with queue and shuffling.

PlanPremiumCountryUsaDeviceiPhone 12Operating SystemiOS 17.5 My Question or Issue 1. In the past, whenever I would select a new song, the whole queue would reshuffle. I liked this feature. Now it adds the new song, but keeps the old queue. This is eq...

  • Casual Listener
  •   Plan Premium Country Usa Device iPhone 12 Operating System iOS 17.5   My Question or Issue   1. In the past, whenever I would select a new song, the whole queue would res...
  • Koelkaststekker
  • Casual Listener
  • 3202 Views
  • 4 replies
  • 3 likes
  • 3202 Views
  • 4 replies
  • 3 likes

iCloud backup for Spotify is huge

Plan/PremiumCountryUsaDeviceiphone 15 pro max Operating System(iOS 17.2.1 My Question or IssueI just got a new phone and restored from back up from my old iPhone. The iCloud back up for Spotify app is massive on the new one like close to 3.5gb. I del...

  • Casual Listener
  •   Plan /Premium Country Usa Device iphone 15 pro max   Operating System (iOS 17.2.1   My Question or Issue I just got a new phone and restored from back up from my old iPh...
  • SpotSurv
  • Casual Listener
  • 1529 Views
  • 3 replies
  • 0 likes
  • 1529 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music quality low when launching spotify

So the when i launch spotify and start listening to a song the quality is very low as the details of the song are not there. But then when i close the app and restart it the issue is gone. PlanFreeCountryindia Device(iPhone X)Operating system ios 16 ...

  • Newbie
  • So the when i launch spotify and start listening to a song the quality is very low as the details of the song are not there. But then when i close the app and restart it the issue is gone.  Pla...
  • Yordan
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution login on iOS 10.3.4 not working anymore

Since a few days login on iOS 10.3.4 is not working. Uninstall, reinstall Spotify, reset password and restart phone didn't solve the problem. I would be very pleased about feedback. Thanks

  • Casual Listener
  • Since a few days login on iOS 10.3.4 is not working. Uninstall, reinstall Spotify, reset password and restart phone didn't solve the problem.   I would be very pleased about feedback. Thanks ...
  • Ryoga_chan
  • Visitor
  • 4430 Views
  • 6 replies
  • 1 likes
  • ios login
  • 4430 Views
  • 6 replies
  • 1 likes

Superuser Contribution IOS interface Artist display problems

SPOTIFY v 8.9.66.462PlanPremiumCountryUSADeviceIPhone 12 ProOperating SystemIOS 18 My Question or IssueThe artist name is overlapped by the elements around it and doesn’t display correctly

  • Casual Listener
  • SPOTIFY v 8.9.66.462 Plan Premium Country USA Device IPhone 12 Pro Operating System IOS 18   My Question or Issue The artist name is overlapped by the elements around it and doesn’t d...
  • Dessi
  • Moderator
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app crashing constantly after iOS 16.7.10 update on iPhone 8

PlanPremiumCountryCanadaDevice(iPhone Operating System(iOS 16.7.10)My Question or IssueSpotify app crashing constantly after iOS 16.7.10 update on iPhone 8.... Not even able to enjoy a full song, the app shuts down after a minute or two.

  • Visitor
  • Plan Premium Country Canada Device (iPhone 😎 Operating System (iOS 16.7.10) My Question or Issue Spotify app crashing constantly after iOS 16.7.10 update on iPhone 8....  Not even able...
  • OscarDC
  • Moderator
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Keeps skipping songs after 45 seconds

Please can someone helpAll of a sudden my Spotify keeps skipping after 45 seconds. Goes to the next song every single timei have deleted the app, reinstalled, logged in, logged out. Tried a few other things and nothing has workedi pay for this servic...

  • Casual Listener
  • Please can someone help All of a sudden my Spotify keeps skipping after 45 seconds. Goes to the next song every single time i have deleted the app, reinstalled, logged in, logged out. Tried a few o...
  • darul9061
  • Visitor
  • 76394 Views
  • 11 replies
  • 2 likes
  • 76394 Views
  • 11 replies
  • 2 likes

Changing default bluetooth speaker

PlanPremium / FamilyCountryUKDeviceiPhone 13Operating SystemiOS 17.6.1 My Question or IssueIn my car I have two Bluetooth connections to my iPhone at the same time. One is to the OEM phone handsfree system in the car and the other is to a TPLink Blue...

  • Newbie
  • Plan Premium / Family Country UK Device iPhone 13 Operating System iOS 17.6.1   My Question or Issue In my car I have two Bluetooth connections to my iPhone at the same time. One is to...
  • emilearsal
  • Newbie
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution How do I add an entire album or playlist to *the end of* the queue? (modified re. end)

My way of listening to music is usually one album at a time. I am listening to one album right now and I know which one I would like to listen to next. What do I do to have the next album play automatically after the current one finishes?

  • Music Fan
  • My way of listening to music is usually one album at a time. I am listening to one album right now and I know which one I would like to listen to next. What do I do to have the next album play automa...
  • EclecticExtra
  • Visitor
  • 23009 Views
  • 16 replies
  • 11 likes
  • queue
  • 23009 Views
  • 16 replies
  • 11 likes

Superuser Contribution not streaming/ force quit after playing one song

spotify community please if you can hear me spotify community help me please i am going bonkers. yesterday my spotify started bugging out; it will play one song, and if i try to skip it OR let it keep playing into the next song, the app force quits a...

  • Newbie
  • spotify community please if you can hear me spotify community help me please i am going bonkers. yesterday my spotify started bugging out; it will play one song, and if i try to skip it OR let it kee...
  • OscarDC
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Collaborative Playlists Notifications

Hey, I'm using Spotify on iOS and I've created a collaborative playlists with a friend. Shouldn't be an option to get push notification whenever my friend is adding a new song to the playlist? I couldn't find it anywhere in the app settings Please he...

  • Casual Listener
  • Hey, I'm using Spotify on iOS and I've created a collaborative playlists with a friend. Shouldn't be an option to get push notification whenever my friend is adding a new song to the playlist? I...
  • marksetto
  • Visitor
  • 5466 Views
  • 3 replies
  • 0 likes
  • Collaborative Playlists Notifications
  • 5466 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Tapping screen on canvas no longer removes UI

PlanPremiumCountrySpainDeviceiPhone15 PlusOperating SystemiOS 17.5.1Spotify Version8.9.62.465My Question or IssueSince the last update I have noticed that tapping the screen when the song has canvas no longer removes the UI to reveal bright video.

  • Music Fan
  • Plan Premium Country Spain Device iPhone15 Plus Operating System iOS 17.5.1 Spotify Version 8.9.62.465 My Question or Issue Since the last update I have noticed that tapping the screen whe...
  • 2n541
  • Casual Listener
  • 2839 Views
  • 23 replies
  • 4 likes
  • 2839 Views
  • 23 replies
  • 4 likes

Spotify such a bad faith service

**** and to those "helpful" spotify stars eager with happy face sentence endings.......... don't bother with a template response. ****8 years with the same OS and release version *saved in the my app purchase folder* and spotify backroom has decided ...

  • Regular
  • **** and to those "helpful" spotify stars eager with happy face sentence endings.......... don't bother with a template response. **** 8 years with the same OS and release version *saved in the my a...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Solved!! AI playlist maker

PlanPremium FamilyCountryUSADeviceiPhone 13Operating System IOS 18 My Question or IssueHow come I don’t have the AI playlist making feature on my app?

  • Newbie
  • Plan Premium Family Country USA Device iPhone 13 Operating System  IOS 18   My Question or Issue How come I don’t have the AI playlist making feature on my app?
  • Maxim
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notification Center for Follower and Playlist Likes update

PlanPremiumCountryTurkey DeviceIphone 7 Plus, Samsung Desktop PC Questions about the new notifications update. I just saw a post in a social media platform (and a spotify community post earlier this morning) about the new ios 8.8.30 that now there's ...

  • Regular
  • Plan Premium Country Turkey   Device Iphone 7 Plus, Samsung Desktop PC   Questions about the new notifications update.   I just saw a post in a social media platform (and a s...
  • collegestudent
  • Visitor
  • 3790 Views
  • 3 replies
  • 0 likes
  • 8.8.30
    Follower Notifications
    Help
    iOS
    New Update
    Notifications Bar
    Notifications Center
  • 3790 Views
  • 3 replies
  • 0 likes

Superuser Contribution Device keeps disappearing from the list of available devices

PlanPremiumDeviceiPhone 13Operating SystemiOS 16 This must be a known issue as it's been happening for years - devices keep disappearing from the list of available devices on the same wifi and the only way to fix it is to restart Spotify on the devic...

  • Regular
  • Plan Premium Device iPhone 13 Operating System iOS 16   This must be a known issue as it's been happening for years - devices keep disappearing from the list of available devices on the s...
  • Cyrce
  • Casual Listener
  • 1682 Views
  • 9 replies
  • 2 likes
  • 1682 Views
  • 9 replies
  • 2 likes

Superuser Contribution Can’t log in

Every time I try log in with the app it replies with something went wrong. I’ve tried reinstalling the app changing the password restarting my phone with no success. I can log in through browser but not in app.

  • Newbie
  • Every time I try log in with the app it replies with something went wrong. I’ve tried reinstalling the app changing the password restarting my phone with no success. I can log in through browser but ...
  • gurlikalu
  • Newbie
  • 2046 Views
  • 10 replies
  • 2 likes
  • App & Features
  • 2046 Views
  • 10 replies
  • 2 likes

Superuser Contribution Cambio de Android a Iphone

Hola ¿como estan?Tengo un celular Android pero la otra semana voy a cambiarlo a IPhone ¿El plan de datos es el mismo en el otro celular o que tengo que hacer?

  • Casual Listener
  • Hola ¿como estan? Tengo un celular Android pero la otra semana voy a cambiarlo a IPhone ¿El plan de datos es el mismo en el otro celular o que tengo que hacer?
  • Vasil
  • Moderator
  • 4369 Views
  • 4 replies
  • 0 likes
  • 4369 Views
  • 4 replies
  • 0 likes

I paid for premium but don’t have access to anything premium,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes