Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68771 Views
  • 16 replies
  • 37 likes
  • 68771 Views
  • 16 replies
  • 37 likes

Solved!! Monthly free time limit

PlanFreeCountryJapan/America DeviceiPad Pro 2017Operating SystemiOS 11 My Question or IssueHello, I live in America but for summer break I am living in Japan. I am a mobile user. About 10-15 days ago there was a notification saying that I have reache...

  • Casual Listener
  • Plan Free Country Japan/America   Device iPad Pro 2017 Operating System iOS 11   My Question or Issue Hello, I live in America but for summer break I am living in Japan. I am a m...
  • JosephAlcantsrs
  • Newbie
  • 2480 Views
  • 3 replies
  • 0 likes
  • 2480 Views
  • 3 replies
  • 0 likes

Superuser Contribution Album cover flickers and volume controle issues when using Spotify Connect

I just updates the Spotify app to version 8.9.34 on my iPad Pro 12" M2 and iPhone 15 Pro. Since this version, on both devices, the album cover keeps flickering when streaming via Spotify to my audio system. When playing music on my iPad or iPhone, th...

  • Regular
  • I just updates the Spotify app to version 8.9.34 on my iPad Pro 12" M2 and iPhone 15 Pro. Since this version, on both devices, the album cover keeps flickering when streaming via Spotify to my audio ...
  • Ivelina
  • Moderator
  • 3257 Views
  • 17 replies
  • 5 likes
  • 3257 Views
  • 17 replies
  • 5 likes

Google alarm automation DISABLES shuffle on selected playlist

Have setup an alarm through google home to play a playlist. Despite having the playlist set to shuffle the playlist DISABLES shuffle and plays the first song in the playlist. I have premuim spotify, using iOS17.5.1 and google home connected to a leno...

  • Visitor
  • Have setup an alarm through google home to play a playlist. Despite having the playlist set to shuffle the playlist DISABLES shuffle and plays the first song in the playlist. I have premuim spotify, ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Spotify icon disappeared from my phone!

Siri decided to help me organize my icons. I had to restore things the way I wanted. However, my Spotify icon is gone. Don’t know how to get it back

  • Visitor
  • Siri decided to help me organize my icons. I had to restore things the way I wanted. However, my Spotify icon is gone. Don’t know how to get it back
  • Ivelina
  • Moderator
  • 1093 Views
  • 1 replies
  • 0 likes
  • 1093 Views
  • 1 replies
  • 0 likes

Can my album be free again?

I was listing to an album on free and it was working in order and then it stopped for some weird reason

  • Visitor
  • I was listing to an album on free and it was working in order and then it stopped for some weird reason
  • Gail207Martinez
  • Casual Listener
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify apps stop playing in background but there is no option in iOS to fix this.

PlanPremiumCountryUSADeviceipad mini 3 and iphone 10Operating SystemiOS My Question or IssueCannot play music when my phone sleeps anymore. Or when i close the spotify application on my ipad. I do not see the ability to change this in the settings.

  • Visitor
  • Plan Premium Country USA Device ipad mini 3 and iphone 10 Operating System iOS   My Question or Issue Cannot play music when my phone sleeps anymore. Or when i close the spotify applic...
  • Not applicable
  • 21326 Views
  • 13 replies
  • 2 likes
  • 21326 Views
  • 13 replies
  • 2 likes

Superuser Contribution No se me añaden canciones a la cola de reproducción

Utilizo el iphone 14 y desde hace unos días no se me añaden las canciones a la cola de reproducción. He comprobado tenerlo conectado a internet, y ni aún así.Muchas gracias

  • Visitor
  • Utilizo el iphone 14 y desde hace unos días no se me añaden las canciones a la cola de reproducción. He comprobado tenerlo conectado a internet, y ni aún así. Muchas gracias
  • Vasil
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Google cast not working

Well Spotify, when are you going to fix this? I see threads from 2013 and 2021 of people complaining about Spotify not staying connected to google cast. Do any of your employees ever use google cast, because you should be aware of how embarrassingly ...

  • Regular
  • Well Spotify, when are you going to fix this? I see threads from 2013 and 2021 of people complaining about Spotify not staying connected to google cast. Do any of your employees ever use google cast,...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Superuser Contribution Queue button takes me to last searched artist instead of the actual queue.

The queue button has not worked for some time now. When I click on it, it will only take me to the last album I viewed instead of my actual queue. Because of this, I have no way to view my current queue.

  • Casual Listener
  • The queue button has not worked for some time now. When I click on it, it will only take me to the last album I viewed instead of my actual queue. Because of this, I have no way to view my current qu...
  • Yordan
  • Moderator
  • 449 Views
  • 5 replies
  • 0 likes
  • 449 Views
  • 5 replies
  • 0 likes

Superuser Contribution where is the tools button on the mobile app

i cant find the tools button in app and all the guides spotify have posted online are not helpful at all. they do not tell me how to get to the tools icon

  • Visitor
  • i cant find the tools button in app and all the guides spotify have posted online are not helpful at all. they do not tell me how to get to the tools icon
  • Mintwing
  • Visitor
  • 1702 Views
  • 4 replies
  • 1 likes
  • 1702 Views
  • 4 replies
  • 1 likes

Solved!! Spotify won’t play next song in playlist

Plan PremiumFree/PremiumCountry UK DeviceiPhone 6Operating SystemiOS 12 My Question or IssueAs of last night, Spotify has stopped being able to play the next song in any playlist. If I select a song in a playlist, the song will play normally and is t...

  • Casual Listener
  • Plan Premium Free/Premium Country UK   Device iPhone 6 Operating System iOS 12   My Question or Issue As of last night, Spotify has stopped being able to play the next song in any...
  • kofigene
  • Visitor
  • 12406 Views
  • 6 replies
  • 2 likes
  • 12406 Views
  • 6 replies
  • 2 likes

Can’t download contents after deleting all contents on the other devices

1. delete all downloads in device A2.download any contents on device b or c3. Error says “devices which allowed to download are full”Help says, max devices which allowed to download contents are 5 devices, but it doesn’t work.How can I solve it?

  • Newbie
  • 1. delete all downloads in device A 2.download any contents on device b or c 3. Error says “devices which allowed to download are full” Help says, max devices which allowed to download contents ...
  • Amayy
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files not showing up in Spotify App

PlanPremiumCountryHong Kong DeviceiPhone 12 Pro MaxOperating SystemiOS 17.3.1 My Question or IssueI have imported audio files (.mp3 and .flac) into the "Spotify" file in the ios File app. The audio files can be played correctly outside of the Spotify...

  • Regular
  •   Plan Premium Country Hong Kong   Device iPhone 12 Pro Max Operating System iOS 17.3.1   My Question or Issue I have imported audio files (.mp3 and .flac) into the "Spotif...
  • Yordan
  • Moderator
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Reshuffles Playlist Between Listening

PlanPremiumCountryUSDeviceiPhone 13 ProOperating SystemiOS 17.5.1 (latest) My Question or IssueI listen to Spotify a lot, and never had issues with the shuffling system. I honestly prefer how it isn’t completely random and will arrange songs by the “...

  • Casual Listener
  • Plan Premium Country US Device iPhone 13 Pro Operating System iOS 17.5.1 (latest)   My Question or Issue I listen to Spotify a lot, and never had issues with the shuffling system. I ho...
  • krina234pestro
  • Casual Listener
  • 853 Views
  • 3 replies
  • 1 likes
  • 853 Views
  • 3 replies
  • 1 likes

Superuser Contribution Autoplay doesn't work anywhere

I use the Autoplay feature a lot but recently it hasn't been working? I've tried on my iPhone, my iPad, my Macbook, I've updated all the apps, deleted and reinstalled, turned Autoplay on and off (on all three devices) and still the feature does not w...

  • Newbie
  • I use the Autoplay feature a lot but recently it hasn't been working? I've tried on my iPhone, my iPad, my Macbook, I've updated all the apps, deleted and reinstalled, turned Autoplay on and off (on ...
  • johndirect
  • Newbie
  • 767 Views
  • 5 replies
  • 0 likes
  • 767 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to delete cache

Plan:PremiumCountry:UK Device:iPhone 11Operating System:iOS 14.4, Spotify version 8.6.4.1247 My Question or Issue:I’m trying to delete my cache as my Spotify keeps crashing and need to do a clean reinstall. When I go into Spotify’s settings on my pho...

  • Regular
  • Plan: Premium Country: UK   Device: iPhone 11 Operating System: iOS 14.4, Spotify version 8.6.4.1247   My Question or Issue: I’m trying to delete my cache as my Spotify keep...
  • ET033
  • Visitor
  • 7360 Views
  • 11 replies
  • 0 likes
  • 7360 Views
  • 11 replies
  • 0 likes

Superuser Contribution Why doesn’t my Apple Watch appear in the device list?

I have the newest SE watch. I have spotify downloaded on both my phone and watch and up to date. I also have spotify premium and should have the ability to stream online without having to download anything to my watch. However under my device list bo...

  • Visitor
  • I have the newest SE watch. I have spotify downloaded on both my phone and watch and up to date. I also have spotify premium and should have the ability to stream online without having to download an...
  • Sharpeness
  • Newbie
  • 3719 Views
  • 10 replies
  • 1 likes
  • 3719 Views
  • 10 replies
  • 1 likes

I'm unable to edit cover or title of playlists.

I'm unable to edit cover or title of playlists. Have tried uninstalling and reinstalling + updating the app. No luck.

  • Newbie
  • I'm unable to edit cover or title of playlists. Have tried uninstalling and reinstalling + updating the app. No luck.
  • Gail207Martinez
  • Casual Listener
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still can’t access AI DJ

I am on version 8.8.50 and my iCloud country is Australian. Can we not access it here? I am a premium member and have checked in home -> music.

  • Newbie
  • I am on version 8.8.50 and my iCloud country is Australian. Can we not access it here?   I am a premium member and have checked in home -> music.
  • bbbb1423g
  • Visitor
  • 3924 Views
  • 8 replies
  • 1 likes
  • 3924 Views
  • 8 replies
  • 1 likes