Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62726 Views
  • 16 replies
  • 37 likes
  • 62726 Views
  • 16 replies
  • 37 likes

Superuser Contribution se bloquea por completo, no responde😖😖😖

Luego de reproducir unas cuantas canciones se bloquea la app no responde, no cargan ni las carátulas de las canciones pero la música suena de fondo.. luego por AirPlay se reproduce entrecortado al punto de q se vuelve a bloquear una y otra vezPD: cer...

  • Casual Listener
  • Luego de reproducir unas cuantas canciones se bloquea la app no responde, no cargan ni las carátulas de las canciones pero la música suena de fondo.. luego por AirPlay se reproduce entrecortado al pu...
  • Eni
  • Moderator
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes

How can I revert the latest iOS update on my Spotify app?

PlanPremiumCountryU.S. Device(iPhone 7)Operating System(iOS 12.3.1) My Question or IssueI would like to find out how to revert the latest Spotify update for iOS for my Apple iPhone 7. I would not normally reverse an update, but this latest one seems ...

  • Newbie
  • Plan Premium Country U.S.   Device (iPhone 7) Operating System (iOS 12.3.1)   My Question or Issue I would like to find out how to revert the latest Spotify update for iOS for my...
  • Dunwitu
  • Visitor
  • 7352 Views
  • 11 replies
  • 31 likes
  • 7352 Views
  • 11 replies
  • 31 likes

Superuser Contribution Disable Group Sessions?

Hi, i am on Spotify Premium and i would like to disable the group-session-feature on all devices (Windows10, iPhone & iPad), since it inferferes with my Sonos-system. When i try to select any of my sonos speakers for streaming, the often disappear wi...

  • Casual Listener
  • Hi, i am on Spotify Premium and i would like to disable the group-session-feature on all devices (Windows10, iPhone & iPad), since it inferferes with my Sonos-system. When i try to select any of ...
  • pbandrews3
  • Visitor
  • 32849 Views
  • 20 replies
  • 8 likes
  • Group Sessions
  • 32849 Views
  • 20 replies
  • 8 likes

Superuser Contribution [iOS 15.2.1] EQ disables itself even when turned on previously

[iOS 15.2.1] EQ disables itself even when turned on previouslyDeviceiPhone 12 Hi guys !I found out that the EQ in the app disables by itself but is still shown to be working on Spotify on iOS 15.2.1.This has been happening for quite a few days now an...

  • Casual Listener
  • [iOS 15.2.1] EQ disables itself even when turned on previously Device iPhone 12   Hi guys ! I found out that the EQ in the app disables by itself but is still shown to be working on&nbs...
  • Mishel97
  • Casual Listener
  • 1171 Views
  • 6 replies
  • 1 likes
  • Equalizer
    iOS 15.2.1
  • 1171 Views
  • 6 replies
  • 1 likes

Superuser Contribution Now Playing Bar is missing from iPhone App

PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 15.6.1 My Question or IssueA few hours ago I had my Now Playing bar, could fast forward, rewind, turn shuffle or repeat on/off as needed. Now all of that is gone since it's all hou...

  • Newbie
  •     Plan Premium Country United States Device iPhone 13 Pro Operating System iOS 15.6.1   My Question or Issue A few hours ago I had my Now Playing bar, could fast forward,...
  • Yordan
  • Moderator
  • 820 Views
  • 3 replies
  • 1 likes
  • 820 Views
  • 3 replies
  • 1 likes

MacOS Devices not showing up on iOS App

PlanPremiumCountryUSDevices(iPhone 8, Mac Mini Late 2012, MacBook Pro Late 2013)Operating Systems(iOS 15.1, MacOS 10.15.7 and MacOS 11.6.1) iOS Spotify version 8.6.84MacOS Spotify version 1.173.517 My Question or IssueHi All, MacOS devices running Sp...

  • Casual Listener
  • Plan Premium Country US Devices (iPhone 8, Mac Mini Late 2012, MacBook Pro Late 2013) Operating Systems (iOS 15.1, MacOS 10.15.7 and MacOS 11.6.1)   iOS Spotify version 8.6.84 Mac...
  • tomsawyer86
  • Newbie
  • 1261 Views
  • 3 replies
  • 1 likes
  • 1261 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot slide forward or backwards while playing a song.

I cannot move the progress bar forward or backwards when playing a song.No matter how much I try to move it forward or backwards, nothing works. I cannot move forward or backwards in the song and can only play the entire song. Can’t replay or skip a ...

  • Newbie
  • I cannot move the progress bar forward or backwards when playing a song.No matter how much I try to move it forward or backwards, nothing works. I cannot move forward or backwards in the song and can...
  • Shri5047
  • Visitor
  • 738 Views
  • 2 replies
  • 0 likes
  • 738 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong song playing after skip or queue

PlanPremiumCountryUSADeviceiPad (7th Generation)Operating SystemiOS 16.6.1 My Question or IssueFor the past week or so I have been having a frequent issue where skipping a song (or less frequently, automatically moving on to the next song in the queu...

  • Casual Listener
  • Plan Premium Country USA Device iPad (7th Generation) Operating System iOS 16.6.1   My Question or Issue For the past week or so I have been having a frequent issue where skipping a so...
  • OscarDC
  • Moderator
  • 996 Views
  • 5 replies
  • 0 likes
  • 996 Views
  • 5 replies
  • 0 likes

Superuser Contribution App pauses music and won’t let you change tracks

The app on iPadOS keeps playing a track till the end and then it pauses. At this point the app won’t let you pick another song, nor will it continue to the next song on a given playlist.

  • Visitor
  • The app on iPadOS keeps playing a track till the end and then it pauses. At this point the app won’t let you pick another song, nor will it continue to the next song on a given playlist.
  • AlejaR
  • Moderator
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify will not let me find user made playlists.

I was searching for a playlist that I've seen before, which was made by another user and not Spotify itself. However, when I tried to look for it, the search results only showed Spotify made playlists, albums, and songs. It was working fine yesterday...

  • Visitor
  • I was searching for a playlist that I've seen before, which was made by another user and not Spotify itself. However, when I tried to look for it, the search results only showed Spotify made playlist...
  • Yordan
  • Moderator
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution can't listen from watch

PlanPremiumCountryPolandDevicewatch se with iphone 6s plusOperating Systemwatch os 8.1 / iOS 15.1 My Question or Issuewhen I change device to watch it's stuck on connecting and watch icon infinitely blinking on main screen. Everything seems to be goo...

  • Newbie
  • Plan Premium Country Poland Device watch se with iphone 6s plus Operating System watch os 8.1 / iOS 15.1   My Question or Issue when I change device to watch it's stuck on connecting a...
  • Jrover6382
  • Visitor
  • 6220 Views
  • 3 replies
  • 0 likes
  • 6220 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify loads slowly 2.0 / goes unresponsive on iOS

On March 15, 2023 Yordan from Spotify posted this and it is still happening to me and has been ever since then. [Premium / USA / iPhone 11 / iOS 16.6] I've cleared the cache. I've turned off and rebooted. I've uninstalled and reinstalled...to no avai...

awaterslideaway_0-1692722944312.png
  • Gig Goer
  • On March 15, 2023 Yordan from Spotify posted this and it is still happening to me and has been ever since then. [Premium / USA / iPhone 11 / iOS 16.6] I've cleared the cache. I've turned off and rebo...
  • Eni
  • Moderator
  • 549 Views
  • 3 replies
  • 1 likes
  • iOS
    loading
    slow
    spotify slow
    unresponsive
  • 549 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify gets stuck at one song

PlanpremiumCountryhungaryDeviceiphone 7Operating Systemios 15 My Question or Issuespotify have always got stuck once in a while for me. i am listening to music through bluetooth with airpods, and it happens that one song just breaks the app completel...

  • Casual Listener
  • Plan premium Country hungary Device iphone 7 Operating System ios 15   My Question or Issue spotify have always got stuck once in a while for me. i am listening to music through blueto...
  • Blobingo
  • Casual Listener
  • 1418 Views
  • 2 replies
  • 0 likes
  • 1418 Views
  • 2 replies
  • 0 likes

Superuser Contribution plays one song then stops

PlanPremiumCountryUnited StatesDeviceiPhone 12 Pro MaxOperating SystemiOS 15.6My Question or IssueI play one song and then within the first second of the next, the audio is cut and stops playing. the image for the song and the play/pause button becom...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone 12 Pro Max Operating System iOS 15.6 My Question or Issue I play one song and then within the first second of the next, the audio is ...
  • Elsgc
  • Visitor
  • 19502 Views
  • 31 replies
  • 5 likes
  • 19502 Views
  • 31 replies
  • 5 likes

Superuser Contribution Playlist order on Apple Watch as in iPhone?

On my account I have my playlist sort by ‘Recently added’, but on my Apple Watch it shows differently, by first added. How can I change that?

  • Visitor
  • On my account I have my playlist sort by ‘Recently added’, but on my Apple Watch it shows differently, by first added. How can I change that?
  • blackjay
  • Regular
  • 5464 Views
  • 5 replies
  • 8 likes
  • Apple Watch
    Apple Watch Spotify
    IOS 11
    recently added
    Recently Play
  • 5464 Views
  • 5 replies
  • 8 likes

Cannot turn volume up or down on Apple watch.

This issue only happens with music downloaded and played on the watch (series 8, watch OS 10). In this situation, the digital crown does nothing and the volume cannot be changed. However, if I play a song on the watch that is not downloaded but playe...

  • Newbie
  • This issue only happens with music downloaded and played on the watch (series 8, watch OS 10). In this situation, the digital crown does nothing and the volume cannot be changed. However, if I play a...
  • 1327 Views
  • 0 replies
  • 0 likes
  • 1327 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why can't I see older podcast episodes all of a sudden?

So far, this is only happening with one podcast that I often listen to and is quite popular: Savage Lovecast. I've been listening to a lot of older episodes but - all of a sudden - a couple days ago I was scrolling back to find unplayed old episodes,...

  • Casual Listener
  • So far, this is only happening with one podcast that I often listen to and is quite popular: Savage Lovecast. I've been listening to a lot of older episodes but - all of a sudden - a couple days ago ...
  • crewser11
  • Visitor
  • 4846 Views
  • 5 replies
  • 0 likes
  • 4846 Views
  • 5 replies
  • 0 likes

The replay button resets alone

When I switch playlist, Spotify used to keep the fact that the replay button was always on, now i have to put it every time i change playlists or i change albums, which is really annoying as it didn't do it before.

  • Visitor
  • When I switch playlist, Spotify used to keep the fact that the replay button was always on, now i have to put it every time i change playlists or i change albums, which is really annoying as it didn'...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Superuser Contribution Log in iPad app fails

After a password reset, I can’t access the iPad app. When I give login credentials, it says “something went wrong. Try again”. After repeated trying, it either says I am offline (which is not the case), or it says to try without a password through an...

  • Newbie
  • After a password reset, I can’t access the iPad app. When I give login credentials, it says “something went wrong. Try again”. After repeated trying, it either says I am offline (which is not the cas...
  • Joan
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes