Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
70929 Views
16 replies
37 likes

70929 Views
16 replies
37 likes

Ever since switching to Family my songs wont shuffle

We upgraded to family, and now my stuff just gets stuck on one song.

That_Mom_Kelly
Newbie
We upgraded to family, and now my stuff just gets stuck on one song.
2017-01-09 2:29:18 PM
217 Views
0 replies
0 likes

217 Views
0 replies
0 likes

Importing new music?

Hello kind users,Recently I bought Spotify premium and imported all my music from iTunes on my iPhone to Spotify, the importing worked very well, however, the laptop that contains all my music died. My question is when I download new music on my new ...

SSJBardock347
Newbie
Hello kind users, Recently I bought Spotify premium and imported all my music from iTunes on my iPhone to Spotify, the importing worked very well, however, the laptop that contains all my music di...
2017-01-09 10:09:40 AM
193 Views
0 replies
0 likes

193 Views
0 replies
0 likes

Superuser Contribution Art cover freezes

Hi, I have many problems with my spotify app since a few weeks:1) the art cover is not refreshed when the song ended2) the downloaded tracks are not available offline and I still have 3 gb of free space3) with 2 bars in 4g signal, a song won't play w...

VictorPerez
Casual Listener
Hi, I have many problems with my spotify app since a few weeks: 1) the art cover is not refreshed when the song ended 2) the downloaded tracks are not available offline and I still have 3 gb of fre...
2017-01-01 5:34:07 PM
2017-01-09 8:19:20 AM
VictorPerez
Casual Listener
276 Views
2 replies
0 likes

276 Views
2 replies
0 likes

Subscription renewal

I renewed my premium subscription through iTunes but on the Spotify app/on my Spotify account it says that I only have a free subscription and won't let me play any of my music normally. Tried logging out and deleting the app, even paid for the subsc...

kee77
Newbie
I renewed my premium subscription through iTunes but on the Spotify app/on my Spotify account it says that I only have a free subscription and won't let me play any of my music normally. Tried loggin...
2017-01-09 4:14:52 AM
2017-01-09 8:10:12 AM
Maxim
Spotify Star
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

iPad app won't login

I get an error message saying I have already created an account with this user name when I try to log in.

Tetetete
Regular
I get an error message saying I have already created an account with this user name when I try to log in.
2017-01-07 8:25:02 PM
2017-01-09 1:20:07 AM
kirashi
Community Legend
917 Views
6 replies
0 likes

917 Views
6 replies
0 likes

Solved!! Spotify stops playing after each song

Hello everyone, I am a Premium User of Spotify and have a huge problem since 2-3 Weeks with my Spotify.I use it on 3 devices: - My Dekstop PC (dont know, newest i guess, last login yesterday)- My Android Tablet (4.4.0.1008)- My iPhone (4.7.0.985) The...

Kortis
Casual Listener
Hello everyone, I am a Premium User of Spotify and have a huge problem since 2-3 Weeks with my Spotify. I use it on 3 devices: - My Dekstop PC (dont know, newest i guess, last logi...
2016-01-24 10:18:48 AM
2017-01-09 1:10:35 AM
Paul26
Newbie
1064 Views
3 replies
0 likes

1064 Views
3 replies
0 likes

Solved!! Saved Songs

When I save songs I can't find them in my playlist or anywhere. Where are my saved songs?

coolskies101
Newbie
When I save songs I can't find them in my playlist or anywhere. Where are my saved songs?
2017-01-08 7:29:23 PM
2017-01-08 11:45:57 PM
Bittencourt
Spotify Star
373 Views
1 replies
0 likes

373 Views
1 replies
0 likes

No puedo agregar subcripcion

Hola consulta siempre me he suscrito a spotify premium mediante páginas web que ofrecen el producto el tema es que ahora compre la suscripción de un año pero no me deja me dice que no puedo agregar más códigos ya que he agregado más de 2 en 12 meses ...

Molinailich11
Newbie
Hola consulta siempre me he suscrito a spotify premium mediante páginas web que ofrecen el producto el tema es que ahora compre la suscripción de un año pero no me deja me dice que no puedo agregar m...
2017-01-08 11:40:05 PM
288 Views
0 replies
0 likes

288 Views
0 replies
0 likes

Solved!! all music is grayed out can only shuffle play before I could tap a song and it would play?

After my free premium trial ended all the music is grayed out and only allows me to shuffle play and when I click on a song it says it is a premium feature. I am connected to the internet. Before my free premium trial started I could pick any song an...

Huiling20
Newbie
After my free premium trial ended all the music is grayed out and only allows me to shuffle play and when I click on a song it says it is a premium feature. I am connected to the internet. Before my ...
2017-01-08 4:39:24 AM
2017-01-08 8:22:28 PM
ErikG
Roadie
1079 Views
2 replies
0 likes

1079 Views
2 replies
0 likes

iTunes Gift Card for Spotify Premium.

Am I able to use a $25 iTunes Gift Card for Spotify Premium for a few months?

tollj4490
Newbie
Am I able to use a $25 iTunes Gift Card for Spotify Premium for a few months?
2017-01-08 7:58:41 PM
2017-01-08 8:17:52 PM
Maxim
Spotify Star
4104 Views
2 replies
0 likes

4104 Views
2 replies
0 likes

My Spotify doesn't show images from Songs or Albums.

Since I changed from Iphon (5 to 6S) My Spotify doesn't show images from Songs or Albums. What can I do? According my App the songs are downloaded. Please your support.

figueloal
Newbie
Since I changed from Iphon (5 to 6S) My Spotify doesn't show images from Songs or Albums. What can I do? According my App the songs are downloaded. Please your support.
2017-01-08 7:45:51 PM
254 Views
0 replies
0 likes

254 Views
0 replies
0 likes

iPhone app crash

Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop it.suggestions?

Belle4567
Newbie
Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop...
2017-01-08 9:01:04 AM
2017-01-08 7:03:13 PM
ErikG
Roadie
347 Views
3 replies
1 likes

347 Views
3 replies
1 likes

Do I really have to download all of my music library onto my phone through the internet???

I've been trying to find a way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on my internet) and also want to avoid filling up my spotif...

pattisoncameron
Regular
I've been trying to find a way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on...
2017-01-07 3:34:03 PM
2017-01-08 6:57:06 PM
pattisoncameron
Regular
3037 Views
7 replies
0 likes

3037 Views
7 replies
0 likes

Spotify not working with Ford Sync2

I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8.Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only play back music via Bluetooth. The app is no longer rec...

Mike1972
Newbie
I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8. Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only ...
2017-01-08 2:05:42 PM
1093 Views
0 replies
0 likes

1093 Views
0 replies
0 likes

Restarting Spotify App removes downloaded songs

Hi, I have an iphone 5c, running ios v 9.3.4. I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch. I see the green arrows beside each song which should mean they are downloaded. Turning th...

curtis6
Newbie
Hi, I have an iphone 5c, running ios v 9.3.4. I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch. I see the green a...
2017-01-07 6:46:52 AM
2017-01-08 1:42:13 PM
edsimmonds26
Newbie
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

After a restore, I get the "3 devices" message, and all my songs are wiped

I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more than 3 devices and that all offline content would b...

MacBone
Casual Listener
I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more ...
2017-01-07 10:40:19 AM
2017-01-08 11:03:30 AM
MacBone
Casual Listener
339 Views
2 replies
0 likes

339 Views
2 replies
0 likes

"Your account is being used somewhere else"

First of all: f**ck this service for being so expensive and being so bad at helping users.With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my songs saying that the account is being used elsewhere. I ...

nbj2000
Newbie
First of all: f**ck this service for being so expensive and being so bad at helping users. With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my song...
2017-01-07 4:11:25 PM
2017-01-08 8:43:58 AM
mnomer
Casual Listener
345 Views
1 replies
0 likes

345 Views
1 replies
0 likes

Fast Playback Bug

Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.

Yemir
Newbie
Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.
2017-01-08 4:16:16 AM
246 Views
0 replies
0 likes

246 Views
0 replies
0 likes

Volume changes from one track to the next. Need a solution, PLEASE!!!

On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turning up the volume on my device doesn't really solve ...

skhan007
Casual Listener
On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turni...
2017-01-04 1:50:51 AM
2017-01-08 3:15:21 AM
skhan007
Casual Listener
255 Views
1 replies
0 likes

255 Views
1 replies
0 likes

Can't find local files

I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Playlists" tab. I've searched everywhere on the interne...

stevenabbs
Casual Listener
I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Play...
2017-01-06 2:54:45 AM
2017-01-07 12:32:41 AM
stevenabbs
Casual Listener
604 Views
3 replies
0 likes

604 Views
3 replies
0 likes

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