Spotify took my money but I don't get Premium

[Siriox]

I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money!

I was paying for both (but individually) the promotion of Spotify Premium for 1,000 COP$ (0.99 €). How can I get a refund or my Premium?

[jean3601]

Hey @Siriox

If you've had premium before you are unfortunately not eligible for the promotion

Regarding you not receiving Spotify Premium:

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

I hope this helped! 🙂

[Siriox]

Hi. Thanks.

But no, I never was Premiun (And I'm still not). Anyways Spotify took my money 😞

What can I do?

[kircho993]

Bro i bought it once for a friend cuz its 99 cents and i tried to buy it for myself too but it said that it was used already i tried twice but again used already and i just said meh then i go to my bank account i see 2 missing euro and it says the time when i tried and it doesnt say like spotify its blank and for my friend it was blank but when i ordered from sportsdirect it said sportsdirect.com .If you got your money back can you tip me how can i do it please ?

[kircho993]

I had the same problem but with me it said fail and i tried twice i didnt get an receipt or an email spotify just took my 2 euro which is not such a big deal but how can we trust them .

[Siriox]

I dont received a receipt or email. I go to my account profile and Spotify still show me the banner to get Premium. Someone could help me? How can I get a refund or activate Premiun?

[jean3601]

Hey @Siriox

I have escalated this issue to Spotify, hopefully we will get an answer soon 🙂

[Siriox]

They still don't answer me 😞

I contacted in Twitter @SpotifyAyuda (Spanish account of SpotifyHelp) and they said that I should contact my Bank. I dit it. They say the payment was successful and the money is no more in the Bank. So I should ask Spotify. I'm doing that.

Please Spotify, give me a refund or activate the Premium promotion than I actually paid.

[jean3601]

@Siriox

Have Spotify Responded to you yet?

[Siriox]

Hi @jean3601

No the still don't contact me

[jean3601]

@Siriox

I just spoke to Spotify and they said they have reached out to you 🙂

[Siriox]

0_o! I haven't received a mail or notification from Spotify? Is there a contact email of the Sporify Support Team?

[jean3601]

@Siriox

Have you checked your junk/Spam folder

[Roylumayagph]

Hi sir can you help me too? They took my money from my debit card. And the purchase is not successfully. I have proof. My bank called me regards with the multiple charge from spotify!!!!! 

[Siriox]

Hi! You have to contact Spotify, because nobody will contact you. Contact: https://t.co/J678CfjsNd

Sadly Spotify have one of the worst Contact Service in the industry

[Siriox]

Yes, I did it. the haven't contact me. I writed to Spotify via https://t.co/J678CfjsNd

[jean3601]

Hey @Siriox

Checking up again, have they replied? If not I can take a look into this 🙂

[RAMSEYXXX]

i want my money

[Mathur]

Please transfer my money rupees 119 please transfer in my account number please answer her bye auto debit please transfer my account in my money in today in Spotify app please transfer her in today 119 hone chahiye mere account mein received hona chahiye aaj