Unable to join family plan. Spotify said I'm still subscribed to premium but I don't. Help.

[andhifarij]

I am unable join my family plan and keep getting error message that says "Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from another store (e.g. iTunes or your mobile operator). Find out more below."

The problem is, even my account panel said I am a free user. It looks like spotify still regocnized my account as premium instead of free. Help anyone?

[kirashi]

Hello @andhifarij. Thanks for posting in the Spotify Community!

That's not good to hear - I want to make sure you're enjoying the best of your Spotify Family Plan, so let's try to get you subscribed!

First off, it's wonderful to hear you've checked your account subscription status on the Spotify website. If I understand correctly, it currently shows that you have Spotify Free, yeah? Good information to pass on if we need to escalate things to support.

Second thing to look into is your iTunes account (if you use an iOS device), or your mobile billing through your cellular carrier.To check or cancel your iTunes subscriptions, you can check out either of the two links below:

View, change, or cancel your [iTunes] subscriptions

How to cancel or edit an iTunes subscription with iOS

Cancelling subscriptions through your cellular carrier will vary depending on the carrier you use, so you'll want to phone their support department, or check your most recent bill to make sure you're not still actively subscribed to Spotify Premium.

Let me know how this goes for you. I'll rope in a more knowledgeable RockStar member or direct you to support so they can look into your acount directly if it's still not letting you add your account to Spotify Family after checking these things.

[andhifarij]

Hi @kirashi!

Thanks for helping me out!

However, I already contacted my carrier and they told my that currently I don't have Spotify suscribtion in my account and I don't use iTunes. I'm worried that the problem is on the Spotify's side.

Do you have any other solution?

[kirashi]

Hey @andhifarij, good to hear you've checked with your carrier and that you're not signed up through iTunes. Since this is beyond my knowledge at this point, I've handed this thread over to @EthanS1 to better handle your issue.

He'll try to get you sorted out. 🙂

[user-removed]

I've got the exact same problem. Never even used Spotify Premium to this date, and wanted to give it a go with Premium Family. 

[kirashi]

Hello @user-removed. Thanks for posting in the Spotify Community!

I'm sure @EthanS1 can look into your account as well since you're having the same problem as well. Once he's looked into it he should reply here, so keep an eye out for a notification from the Spotify Community.

[EthanS1]

Hi all, - (@andhifarij,@user-removed)

Hey!- @kirashi - Thanks!

I'm Ethan one of the Spotify Community RockStars. As a RockStar we've seen over the past 12 hours problems with the Spotify Premium for Family Subscription service.

At the moment all Community Stars do not know what is causing this problem.

We're currently waiting for a update from staff.

I'd ask you leave it 48 hours to try it again but to help us feed this issue back please provide:

Browser:

Device:

Country your in:

Internet Service Provider:

Thanks for bearing with us and Spotify we apprechiate it.

Ethan

Community RockStar

[user-removed]

The requested feedback:

Browser: Chromium

Device: Desktop Computer running Arch Linux

Country: The Netherlands

ISP: Ziggo

I hope this helps.

[kirashi]

Thank you for the information @user-removed. This should help narrow down any specific issues related to Country, Network, or Computer Environments.

We'll let you know what's going on as soon as we hear an update from staff on the issue. Thank you for your patience. 

[joonmarialee]

I have the same exact issue:

Browser: Chrome

Device: macbookpro

Country your in: USA

Internet Service Provider: Hotwire communications

I have subscribed to the family plan and no member of the family can join in.  No one has itunes subscription nor mobile subscription. my son has a premium subscription but not through itunes. The other two have free subscriptions. 

Please help.

[pvidalhe]

I have the same exact issue:

Browser: Opera

Device: Galaxy Note 5

Country your in: Chile

Internet Service Provider: Movistar

[marionmaclennan]

I have the same problem. I am trying to join my family's account but it says I already have a subscription (which I don't, either directly or through iTunes, etc).

Furthermore, I think it's absolutely appalling that seemingly the only way to get in touch is through public fora. You charge for this service after all - I should be able to contact customer support directly.

[Maxim]

Hey @marionmaclennan @andhifarij @pvidalhe @joonmarialee,

Can you all try it in a different browser,  in an ingocnito window or on another device?

Let me know how it goes!

[user-removed]

Hey,

Using the same ISP and country ofcourse, I tried on 2 more devices / browsers:

Google Nexus 5x with Chrome for mobile browser

Windows 10 laptop with Firefox/Edge/Chrome and Internet Explorer

Everything failed unfortunately.

[Maxim]

Hey @user-removed,

Have you tried it while being connected to a different internet connection (eg. 3G/LTE)?

[user-removed]

Yes, but unfortunately this did not work either...

[joonmarialee]

I tried to uninstall spotify and install again in my iphone, my daughter's
iphone, my laptop and my daughter's laptop. Restarting my computer and
hers, etc. But still getting the same message.

[marionmaclennan]

Tried that. Doesn't work.

[lmradocha]

I tried another browser, another computer and it still doesn't work.

[Tripplezzz]

The same problem here. Please help.