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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159397 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159397 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10759 Views
  • 4 replies
  • 11 likes
  • Security
  • 10759 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509238 Views
  • 985 replies
  • 112 likes
  • Account
  • 509238 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124821 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124821 Views
  • 74 replies
  • 12 likes

Changing country in Spotify keeps autochanging it back to BE

PlanPremiumCountry - BE DeviceiPhone 15 Pro MaxOperating SystemiOS 18.3 My Question or IssueI had my Spotify subscription with an old mobile phone subscription ages ago. When I switched to another provider, I basically kept paying for my Spotify. I w...

  • Newbie
  • Plan Premium Country - BE   Device iPhone 15 Pro Max Operating System iOS 18.3   My Question or Issue I had my Spotify subscription with an old mobile phone subscription ages ago....
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Incorrect address on lookup

hello, i've downgraded my subscription and my wife can't join. However, your address lookup is giving the incorrect address, so she can't join?

  • Visitor
  • hello, i've downgraded my subscription and my wife can't join. However, your address lookup is giving the incorrect address, so she can't join?
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

can't connect to Facebook

When trying to connect to Facebook it shows me an error "Something went wrong, please try again." I can't see the "add friends" button or the "connect to Facebook" in settings, yet after trying to link on the Facebook "linked apps" page it shows Spot...

  • Visitor
  • When trying to connect to Facebook it shows me an error "Something went wrong, please try again." I can't see the "add friends" button or the "connect to Facebook" in settings, yet after trying to li...
  • ribezaz
  • Spotify Star
  • 186 Views
  • 1 replies
  • 1 likes
  • 186 Views
  • 1 replies
  • 1 likes

Can you tell me why I got an alert for a new device when it's the same one

I'm using the same device and received an alert from Spotify that a new device was accessing my Spotify account. Not true. It was me on the same device.

  • Visitor
  • I'm using the same device and received an alert from Spotify that a new device was accessing my Spotify account. Not true. It was me on the same device.
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution my brother's echo dot keeps connecting onto my spotify

So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, whether when I'm on my phone, computer or driving, his musi...

  • Casual Listener
  • So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, whether ...
  • karlochacon
  • Casual Listener
  • 34287 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 34287 Views
  • 8 replies
  • 1 likes

My wife can't log in to her duo account

When she tries to change her password it says her account doesn't exist. When she tries to create an account it says the account already exists. Both things can't be true at the same time.

  • Visitor
  • When she tries to change her password it says her account doesn't exist. When she tries to create an account it says the account already exists. Both things can't be true at the same time.
  • Luan
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

I have lost my username

I lost my copy of my username (not my display name, the assigned username.) I would like to know my username, but I can't find it anywhere in my account information. How do I find out what my username is?

  • Visitor
  • I lost my copy of my username (not my display name, the assigned username.) I would like to know my username, but I can't find it anywhere in my account information. How do I find out what my use...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Problem with account location for Duo

Hi Community,I recently started a Duo subscription with my wife, and we live together in Sweden. However, when we tried to confirm our address, we noticed a strange issue: my country is set to Italy (I am Italian, but haven't lived there for 13 years...

  • Casual Listener
  • Hi Community, I recently started a Duo subscription with my wife, and we live together in Sweden. However, when we tried to confirm our address, we noticed a strange issue: my country is set to Ital...
  • daber87
  • Casual Listener
  • 335 Views
  • 4 replies
  • 0 likes
  • Account
  • 335 Views
  • 4 replies
  • 0 likes

Login

Bonjour,J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était pas le bon mot de passe... J'ai donc voulu réinitiali...

  • Visitor
  • Bonjour, J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était ...
  • Luan
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Login
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Access denied for idea submissions

PlanPremiumCountryUSADeviceDesktopOperating SystemWindowsMy Question or IssueAttempting to submit and idea to 'Idea Submissions' but keep getting the following message: "Access Denied - You do not have sufficient privileges for this resource or its p...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows My Question or Issue Attempting to submit and idea to 'Idea Submissions' but keep getting the following message: "Access Deni...
  • aaronnicholls
  • Newbie
  • 613 Views
  • 5 replies
  • 2 likes
  • Account
    Other
  • 613 Views
  • 5 replies
  • 2 likes

I paid for premium but it did not reflect.

I paid for premium account today and got a confirmation message from my bank that the payment went through to spotify but I still have no premium features. I only has one account so there is no chance of being logged into the wrong account. I would l...

  • Visitor
  • I paid for premium account today and got a confirmation message from my bank that the payment went through to spotify but I still have no premium features. I only has one account so there is no chanc...
  • scamwizard
  • Visitor
  • 385 Views
  • 2 replies
  • 0 likes
  • Premium
  • 385 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logged into someone else's account

Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new one, it changed the password and logged me into an ...

  • Visitor
  • Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new ...
  • Joan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 207 Views
  • 1 replies
  • 0 likes

Publicity on podcasts

I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to. In more than 2 years it never happened before but l...

  • Visitor
  • I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to. ...
  • jseigar
  • Visitor
  • 379 Views
  • 4 replies
  • 1 likes
  • 379 Views
  • 4 replies
  • 1 likes

Why has my credit card been charged twice for spotify premium $18.99, on the same day?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 2767 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 2767 Views
  • 1 replies
  • 0 likes

How to claim profile when using a distribution service

So I’m using this free distribution service called amuse for my music it automatically made me a Spotify I just want to claim it I tried but it said I need i website this profile is really me amuse just made it for me I just want to claim it please h...

CE44BE90-76B9-43FE-ABD2-13C5A663072A.png
  • Casual Listener
  •    So I’m using this free distribution service called amuse for my music it automatically made me a Spotify I just want to claim it I tried but it said I need i website this profile is rea...
  • somebodyfromspace
  • Visitor
  • 5405 Views
  • 4 replies
  • 0 likes
  • Account
  • 5405 Views
  • 4 replies
  • 0 likes

Spotify gift card - can it be used for additional audiobook time?

Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook listening per month? I frequently listen to more than ...

  • Visitor
  • Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook lis...
  • Luan
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Other
  • 263 Views
  • 1 replies
  • 0 likes