Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8618 Views
  • 1 replies
  • 9 likes
  • Security
  • 8618 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 477086 Views
  • 978 replies
  • 111 likes
  • Account
  • 477086 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209589 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209589 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119608 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119608 Views
  • 72 replies
  • 12 likes

cant login cuz spotify said my account isnt linked

today i tried to login into my account and spotify dais that my account isnt linked to a spotify account, i tried resetting the password and it says the same thing, and when i tried to make a new account it says there was an account connected with my...

  • Casual Listener
  • today i tried to login into my account and spotify dais that my account isnt linked to a spotify account, i tried resetting the password and it says the same thing, and when i tried to make a new acc...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

1 month free premium offer

If it's supposed to be free for 1 month then why is spotify trying to charge my card $1.01? That's not free. And what happened to not charging my card until the one month is over? False advertisement. PlanFree/PremiumCountry Device(iPhone 8, Samsung ...

  • Visitor
  • If it's supposed to be free for 1 month then why is spotify trying to charge my card $1.01? That's not free. And what happened to not charging my card until the one month is over? False advertisement...
  • Maxim
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Country/language change is not possible!!!!!!!

I've bought a Tesla in Germany. My country is Hungary. I tryed to change language/country, but all in vain. Your support tells me to put in put in a new credit card from Hungary, but you system tells error message with WRONG COUNTRY!!!!Please help!

  • Casual Listener
  • I've bought a Tesla in Germany. My country is Hungary. I tryed to change language/country, but all in vain. Your support tells me to put in put in a new credit card from Hungary, but you system tells...
  • Maxim
  • Spotify Star
  • 335 Views
  • 4 replies
  • 0 likes
  • Account
  • 335 Views
  • 4 replies
  • 0 likes

Logging in on Roku

I have spent over two hours trying to figure this out after excitedly upgrading to premium: I only want to log into Spotify on my Roku 2. My excitement has turned into serious defeatedness. I have tried logging in with facebook (which is how I set up...

  • Casual Listener
  • I have spent over two hours trying to figure this out after excitedly upgrading to premium: I only want to log into Spotify on my Roku 2. My excitement has turned into serious defeatedness. I have tr...
  • Reapa
  • Visitor
  • 5465 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 5465 Views
  • 9 replies
  • 0 likes

How to remove facebook log in but maintain access

Hi Community, so when I first opened my Spotify account in 2010, I signed up/logged in via facebook. I now want to delete my Facebook permanently. I've tried adding another log in (via google and email and password.) I keep getting the message "somet...

  • Visitor
  • Hi Community, so when I first opened my Spotify account in 2010, I signed up/logged in via facebook. I now want to delete my Facebook permanently. I've tried adding another log in (via google and ema...
  • lucascott
  • Newbie
  • 296 Views
  • 1 replies
  • 1 likes
  • Login
  • 296 Views
  • 1 replies
  • 1 likes

Account username lost

I've got a friend that's owner of a Premium account, but she lost it. It was created very long ago, and she didn't use an e-mail, it only has a username, but she does know the password. The problem is, she can't remember her username, so she isn't ab...

  • Newbie
  • I've got a friend that's owner of a Premium account, but she lost it. It was created very long ago, and she didn't use an e-mail, it only has a username, but she does know the password. The problem i...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 165 Views
  • 1 replies
  • 0 likes

Adult verification in Korea is not working

PlanFreeCountryKoreaDevice(MacBook Pro 2023)Operating System(Sonoma 14.3) My Question or Issue The adult verification process via cell phone verification number in Korea does not seem to work properly. To listen to Korean 19+ songs, I need to verify ...

  • Newbie
  • Plan Free Country Korea Device (MacBook Pro 2023) Operating System (Sonoma 14.3)   My Question or Issue   The adult verification process via cell phone verification number in Kor...
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 416 Views
  • 1 replies
  • 0 likes

How can I cancel my subscription when I lost access to my account

PlanPremiumCountry Device(iPhone 14)Operating System(iOS 18) My Question or Issue I lost access to my account, I can't restore access by e-mail, when i do it a new account is being created. Also, the account has been deleted from the application, it ...

  • Visitor
  •   Plan Premium Country   Device (iPhone 14) Operating System (iOS 18)   My Question or Issue   I lost access to my account, I can't restore access by e-mail, when i do...
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify for artists

PlanFreeCountryNigeria DeviceiPhone 7Operating SystemiOS 15 My Question or IssueMy iPhone is not compatible with spotify for artist so I’d like to have spotify for artists on my phone

  • Visitor
  • Plan Free Country Nigeria  Device iPhone 7 Operating System iOS 15   My Question or Issue My iPhone is not compatible with spotify for artist so I’d like to have spotify for artis...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Other
  • 154 Views
  • 1 replies
  • 0 likes

My account and payment records are gone

PlanPremiumCountrySouth KoreaDeviceiPhone Se2, HP laptopOperating SystemiOS 16.1.1, Windows 11 My Question or IssueI used to listen to music well with premium pricing plan, but I was logged out of the Spotify app yesterdayI couldn't remember what I s...

  • Newbie
  • Plan Premium Country South Korea Device iPhone Se2, HP laptop Operating System iOS 16.1.1, Windows 11   My Question or Issue I used to listen to music well with premium pricing plan, b...
  • Maxim
  • Spotify Star
  • 184 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 184 Views
  • 2 replies
  • 1 likes

Stranger go in my account

Hi! There are some strangers connecting to my account. Its not the first time and its annoying. I change my password multiple times but people access my account anyway. So, is it possible to restrict access to my account to only certain devices? Thx ...

  • Visitor
  • Hi! There are some strangers connecting to my account. Its not the first time and its annoying. I change my password multiple times but people access my account anyway. So, is it possible to restrict...
  • MauriceMV
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me aparecen playlists que no son mías

PlanFreeCountrySpainDevicePCOperating SystemWindows 10 My Question or IssueHola.No uso mucho Spotify, aunque se mantiene abierto junto con el PC, pero de un tiempo a esta parte cada vez que lo uso observo que se han añadido playlists que yo no he cre...

  • Casual Listener
  • Plan Free Country Spain Device PC Operating System Windows 10   My Question or Issue Hola. No uso mucho Spotify, aunque se mantiene abierto junto con el PC, pero de un tiempo a esta p...
  • Eneroscu
  • Newbie
  • 1222 Views
  • 5 replies
  • 0 likes
  • Account
  • 1222 Views
  • 5 replies
  • 0 likes

change the language related to my country - BELGIUM

PlanFreeCountryBelgiumOperating SystemWindows 10My Question or IssueHello everyone,I live in Belgium, in Hainaut.Our language in this part of the country is French, yet the app imposes Dutch on me in most podcasts (language spoken only in the north),...

  • Casual Listener
  • Plan Free Country Belgium Operating System Windows 10 My Question or Issue Hello everyone, I live in Belgium, in Hainaut. Our language in this part of the country is French, yet the app impo...
  • Maxim
  • Spotify Star
  • 155 Views
  • 3 replies
  • 0 likes
  • Account
  • 155 Views
  • 3 replies
  • 0 likes

I am member of a DUO account but it doesn't seem activated

E.g. I still have to pay for e-books while my DUO partner (owner) doesn't have to pay for the same item.

  • Visitor
  • E.g. I still have to pay for e-books while my DUO partner (owner) doesn't have to pay for the same item.
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can I not change my country?

PlanPremiumCountryAustria My Question or IssueI have premium and according to Spotify I should be able to change the country. However, when I try to change my country it says: Du bist für dieses Abo leider nicht berechtigt. Hier sind weitere Möglichk...

  • Newbie
  • Plan Premium Country Austria   My Question or Issue I have premium and according to Spotify I should be able to change the country. However, when I try to change my country it says: D...
  • Yordan
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone - spotify not working?

Hi all, I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscription. Can anyone help me? i have logged out from the other...

  • Newbie
  • Hi all,   I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscr...
  • Novy
  • Moderator
  • 2691 Views
  • 3 replies
  • 0 likes
  • 2691 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant access because i forgot password and email i use isnt valid

My email storage is full and google wants more money. I have another account im not paying money to get more storage. How can i access my account.

  • Visitor
  • My email storage is full and google wants more money. I have another account im not paying money to get more storage. How can i access my account.
  • Not applicable
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

I am unable to log my wife into our Premium account

Premium.Account name isMain Log Log in: Whenever she tries to log in it goes to her free Account:Her log in email is :Can you assist?

  • Visitor
  • Premium.Account name is<removed sensitive info> Main Log Log in: <removed sensitive info> Whenever she tries to log in it goes to her free Account:<removed sensitive info> Her lo...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

I can't find karaoke mode on my phone. Help?

My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.

  • Visitor
  • My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with ...
  • lilislilit
  • Newbie
  • 31706 Views
  • 18 replies
  • 9 likes
  • 31706 Views
  • 18 replies
  • 9 likes