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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8693 Views
  • 1 replies
  • 9 likes
  • Security
  • 8693 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477813 Views
  • 979 replies
  • 111 likes
  • Account
  • 477813 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209804 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209804 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119865 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119865 Views
  • 72 replies
  • 12 likes

premium account blocked

My premium spotify account has been disabled. please enable it again. i cannot login on spotify anymore. account:

  • Newbie
  • My premium spotify account has been disabled. please enable it again. i cannot login on spotify anymore. account: <snip-email>
  • user-removed
  • Not applicable
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 271 Views
  • 1 replies
  • 0 likes

Can't log in.

I upgraded to spotify premium and used it for two weeks with no issues. When I went to use it the other day on my iPhone, I was logged out of my account. I tried to log back in and it said my username was invalid. I sent myself an email to reset my p...

  • Newbie
  • I upgraded to spotify premium and used it for two weeks with no issues. When I went to use it the other day on my iPhone, I was logged out of my account. I tried to log back in and it said my usernam...
  • missvanderrohe
  • Newbie
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Spotify has been paused.......

Hi,My spotify keeps getting paused when i play music, even when straight after i changed password. how is that possbile? and how can i fix it?

  • Casual Listener
  • Hi, My spotify keeps getting paused when i play music, even when straight after i changed password. how is that possbile? and how can i fix it?
  • Crachus
  • Casual Listener
  • 524 Views
  • 4 replies
  • 0 likes
  • Premium
  • 524 Views
  • 4 replies
  • 0 likes

Telling me I'm in another country

when I log in its telling me I'm in another country I'm at home in the UK on my wifi I have tried to change the settings but it won't let me ! Please help !

  • Newbie
  • when I log in its telling me I'm in another country I'm at home in the UK on my wifi I have tried to change the settings but it won't let me ! Please help !
  • user-removed
  • Not applicable
  • 377 Views
  • 5 replies
  • 0 likes
  • Account
  • 377 Views
  • 5 replies
  • 0 likes

i need to cancel a premium subscription to an account i dont have access to

Hello, i have this issue. i´ve been charged today with 2 premium accounts, mine (which is fine), and my ex-girlfriends account. i need to cancel this premium subscription for a account that i dont have any data (user name, password, or email), but it...

  • Newbie
  • Hello,   i have this issue. i´ve been charged today with 2 premium accounts, mine (which is fine), and my ex-girlfriends account.   i need to cancel this premium subscription for a accou...
  • user-removed
  • Not applicable
  • 858 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 858 Views
  • 1 replies
  • 0 likes

Username Trademarked

Hello I am trying to create a Spotify account using my trademarked brand name (Xstrology) but the name is already taken. I intend to use Spotify to further the brands social presence but cannot when another entity is namesquatting this brand on Spoti...

  • Newbie
  • Hello   I am trying to create a Spotify account using my trademarked brand name (Xstrology) but the name is already taken. I intend to use Spotify to further the brands social presence bu...
  • Jason
  • Spotify Legend
  • 509 Views
  • 2 replies
  • 0 likes
  • Account
  • 509 Views
  • 2 replies
  • 0 likes

Solved!! Forgotten Password and cant change it

Hi, I've been trying to change my email address on this account as it is an old one which has been deactivated. However I'm unable to do so because I cant remember my password to change it, so I'm stuck at the moment. I have sent a query to the suppo...

  • Casual Listener
  • Hi, I've been trying to change my email address on this account as it is an old one which has been deactivated. However I'm unable to do so because I cant remember my password to change it, so I'm ...
  • sashbash8
  • Casual Listener
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Account that no longer exists still drawing from my bank

Sometime around March or april, my original spotify account logged out when I cleared my cell phone data. When I tried retrieve my account info (couldn't remember password/username combo, facebook account no longer linked up for some reason), I got t...

  • Newbie
  • Sometime around March or april, my original spotify account logged out when I cleared my cell phone data. When I tried retrieve my account info (couldn't remember password/username combo, facebook ac...
  • user-removed
  • Not applicable
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

I had student subscription since 2013 and now I was charged $9.99. whats going on?

Hello, could the devs or admins email me?? There is no customer number... whats going on? I had student account since 2013 and now all of a sudden i don't have it?? why was I removed from it? I would like my payment back, it's been on auto payment fo...

  • Newbie
  • Hello, could the devs or admins email me??   There is no customer number... whats going on?   I had student account since 2013 and now all of a sudden i don't have it??   why was...
  • Erkan_Yılmaz
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

I have been charged for premium plan and never authorized it. need cust Serv ph#

Does anyone have a customer service phone number for Spotify? I have three months of unauthorized premium service charges on my credit card.

  • Newbie
  • Does anyone have a customer service phone number for Spotify? I have three months of unauthorized premium service charges on my credit card.
  • MattSuda
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

slow spotify on mobile

Im having problems with spotify on my smartphone.. It glitches and is generally very slow, especially when I use the search. What should I do? I have a fast working internet-connection, and I have tried turning the app of.

  • Casual Listener
  • Im having problems with spotify on my smartphone.. It glitches and is generally very slow, especially when I use the search. What should I do? I have a fast working internet-connection, and I have tr...
  • Jordi
  • Community Legend
  • 229 Views
  • 3 replies
  • 0 likes
  • Other
  • 229 Views
  • 3 replies
  • 0 likes

unlimited, where is it? anyone have link?

Hi, I usually pay for spotify unlimited 4.99 a month, but i have a new credit card & forgot to update it, now i cant find how to subscribe to unlimited again , it keeps trying to make me pay 9.99 for premium., Alex

  • Casual Listener
  • Hi, I usually pay for spotify unlimited 4.99 a month, but i have a new credit card & forgot to update it, now i cant find how to subscribe to unlimited again , it keeps trying to make me pay 9....
  • Jordi
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Unlimited
  • 291 Views
  • 1 replies
  • 0 likes

Sign in isn`t possible.

Dear staff, A few days ago i tried to log in with my account, but spotify says that my account is disabled.They tried two times to get 9.99 automatically from my bank account, but my account balance was to low. This not my original account, and i was...

  • Newbie
  • Dear staff,   A few days ago i tried to log in with my account, but spotify says that my account is disabled. They tried two times to get 9.99 automatically from my bank account, but my accou...
  • MichaelJerzak
  • Composer
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

playlist lost

hi there, i had a number of playlist and was a premium subscriber the only connection i can make is deleting my facebook account abd then all spotify changed - lost playlists i have logged in with my email address but this just brings a blank account...

  • Newbie
  • hi there,   i had a number of playlist and was a premium subscriber   the only connection i can make is deleting my facebook account abd then all spotify changed - lost playlists &nbsp...
  • Mattosaurus
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Tried upgrading to student premium and it didnt work, was charged twice.

So I tried to upgrade to the student version for $4.99 and it couldn't locate me in the university search, anyways I got charged $4.99 twice and didn't even get upgraded. When I check my subscriptions page it says free and I didn't get any sort of em...

  • Casual Listener
  • So I tried to upgrade to the student version for $4.99 and it couldn't locate me in the university search, anyways I got charged $4.99 twice and didn't even get upgraded.     When I check...
  • Rapper1991
  • Casual Listener
  • 406 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 406 Views
  • 4 replies
  • 0 likes

Absolutely disgusting. Please cancel my account and/or contact me so I can do so myself..

Let me first start off by stating I think this is a great application. However, I have to firmly put my foot down on how tied up to Facebook this is. I am sure it was a very lucritive business plan, but for people who wish to remain anonymous or in m...

  • Casual Listener
  • Let me first start off by stating I think this is a great application. However, I have to firmly put my foot down on how tied up to Facebook this is. I am sure it was a very lucritive business plan, ...
  • drmorrison
  • Newbie
  • 887 Views
  • 5 replies
  • 3 likes
  • 887 Views
  • 5 replies
  • 3 likes

Solved!! I can't delete my account

Hey. Sorry for bothering you but I've sent 3 emails trying to delete my account and no ones replied. I need to delete my account because someone has made me account and I wasn't aware but they got the two month free trial aswell and I want my account...

  • Visitor
  • Hey. Sorry for bothering you but I've sent 3 emails trying to delete my account and no ones replied. I need to delete my account because someone has made me account and I wasn't aware but they got th...
  • user-removed
  • Not applicable
  • 517 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 517 Views
  • 6 replies
  • 0 likes

Oops, wrong email.

So, I recently signed up for Spotify Premium on my facebook email account which is a normal yahoo email address. However I meant to sign up with my college email address to receive the Student Premium. I mistakenly completed the upgrade process and w...

  • Newbie
  • So, I recently signed up for Spotify Premium on my facebook email account which is a normal yahoo email address. However I meant to sign up with my college email address to receive the Student Premiu...
  • Erkan_Yılmaz
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Delete account- Eliminar cuenta

Quiero eliminar definitivamente mi cuenta. Ya he mirado las preguntas frecuentes y he mandado dos formularios y no me dan solución. ¿Qué hay que hacer para eliminarla?. Graciasref:_00DD0pxIW._500D0wlhXz:ref

  • Visitor
  • Quiero eliminar definitivamente mi cuenta. Ya he mirado las preguntas frecuentes y he mandado dos formularios y no me dan solución. ¿Qué hay que hacer para eliminarla?. Gracias ref:_00DD0pxIW._500...
  • OviiiOne
  • Community Legend
  • 1056 Views
  • 3 replies
  • 0 likes
  • 1056 Views
  • 3 replies
  • 0 likes

Someone used my email to create a account and now I can't change my username and the fb

Hi.Someone created a account with my email, don't know how.I retrieved the password, but now I can't change my username (who the f*** is josue? My name is felipe!) and I can't connect my face book account (I click on the app and nothing happens).If p...

  • Newbie
  • Hi. Someone created a account with my email, don't know how. I retrieved the password, but now I can't change my username (who the f*** is josue? My name is felipe!) and I can't connect my face...
  • OviiiOne
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes