Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 144790 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 144790 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10224 Views
  • 3 replies
  • 9 likes
  • Security
  • 10224 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502166 Views
  • 985 replies
  • 112 likes
  • Account
  • 502166 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123626 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123626 Views
  • 74 replies
  • 12 likes

Just signed up to 60 day free trial today, but am only getting ONE day.

Hi, I'm extremely upset. I just signed up to the 60 day free trial earlier. To avoid getting unknowingly charged at the end of the period, I cancelled my subscription at the same time. I was under the impression that this would only cancel my trial a...

  • Newbie
  • Hi,   I'm extremely upset. I just signed up to the 60 day free trial earlier. To avoid getting unknowingly charged at the end of the period, I cancelled my subscription at the same time. ...
  • meahtenoha
  • Spotify
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium
  • 233 Views
  • 1 replies
  • 0 likes

Student Discount Premium Subscription Problems

I just signed up for the student premium account, and it charged my bank for the $5.40. Although when I was signing up for my premium account on my phone, the website I guess had a glitch when I was putting in my school information. It wouldn't let m...

  • Newbie
  • I just signed up for the student premium account, and it charged my bank for the $5.40. Although when I was signing up for my premium account on my phone, the website I guess had a glitch when I was ...
  • meahtenoha
  • Spotify
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Premium runs out 2015-06-02, still premium today?

Hi guys. With a new phone contract from T-Mobile I got the spotify plan. To activate that I need a non premium account, so I canceled premium. The overview says it runs out at 2015-06-02, but I'm still premium today (2015-06-07) and so cannot activat...

  • Casual Listener
  • Hi guys.   With a new phone contract from T-Mobile I got the spotify plan. To activate that I need a non premium account, so I canceled premium. The overview says it runs out at 2015-06-02, bu...
  • Daepilin
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 334 Views
  • 2 replies
  • 0 likes

correo electrónico asociado

Buenas quiero saber el correo electrónico asociado a mi cuenta de spotify, como puedo conseguirlo

  • Newbie
  • Buenas quiero saber el correo electrónico asociado a mi cuenta de spotify, como puedo conseguirlo
  • Jason
  • Spotify Legend
  • 1530 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1530 Views
  • 1 replies
  • 0 likes

Problemas con el país

Hola, desde hace unos días cuando intento iniciar mi cuenta de spotify me da error porque dice que el el país en el que me encuentro y el de mi pefin no coinciden. Vivo en España y en mi perfil también pone España. Nunca he utilizado mi cuenta fuera ...

  • Newbie
  • Hola,   desde hace unos días cuando intento iniciar mi cuenta de spotify me da error porque dice que el el país en el que me encuentro y el de mi pefin no coinciden. Vivo en España y en mi per...
  • ErickRGuetta
  • Community Legend
  • 205 Views
  • 2 replies
  • 0 likes
  • Account
  • 205 Views
  • 2 replies
  • 0 likes

Spotify trying to make me pay TWICE?!

I've had spotify premium for ages now and rarely had a problem, well I opened up spotify this morning and it says theres a problem with my payment to renew my subscribtion. Now of course this is odd to me cause as you can see by the attatched screens...

  • Newbie
  • I've had spotify premium for ages now and rarely had a problem, well I opened up spotify this morning and it says theres a problem with my payment to renew my subscribtion. Now of course this is odd ...
  • meahtenoha
  • Spotify
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Can't log in

Hey thereThe app signed me out a few days ago and ever since I cannot log back in. It gets to the logging in loading part but doesnt go any further. I have reinstalled the app numerous amounts of times and still the same.Please help.Cheers.

  • Newbie
  • Hey there The app signed me out a few days ago and ever since I cannot log back in. It gets to the logging in loading part but doesnt go any further. I have reinstalled the app numerous amounts of t...
  • meahtenoha
  • Spotify
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

not getting premium

I have payed for the past 6 months of premium but only have free service. When I go to "upgrade to premium" and all it does is offer me a better deal on premium...and im not going to pay 2 charges when im not even getting what im paying for. Once I p...

  • Newbie
  • I have payed for the past 6 months of premium but only have free service. When I go to "upgrade to premium" and all it does is offer me a better deal on premium...and im not going to pay 2 charges wh...
  • meahtenoha
  • Spotify
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Playlist has disappeared

I just recently opened up spotify (i keep it running all the time) and I found that my playlist said that there were no songs in my playlist. This is the only playlist that I have offline, and seems to be the only playlist that this has happened to. ...

  • Newbie
  • I just recently opened up spotify (i keep it running all the time) and I found that my playlist said that there were no songs in my playlist. This is the only playlist that I have offline, and seems ...
  • Rorey
  • Spotify
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 146 Views
  • 1 replies
  • 0 likes

Why does an album i've already listened to keep coming back around as i'm listening to a new album ?

I listen to an album and move on to another album and music from the previous album(s) come back around - why is there no stop function or clear from queue option?? - i've even tried to remove the previous played album and it still plays over the cur...

  • Casual Listener
  • I listen to an album and move on to another album and music from the previous album(s) come back around - why is there no stop function or clear from queue option?? - i've even tried to remove the pr...
  • jerm0420666
  • Casual Listener
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Deleting account

Hi, I once created my account using facebook. I don't want to use facebook to log in anymore. I've sent 3 contact forms to delete my account so that i can create it anew.So far no answer from spotify except dor an automatic mail telling me to go read...

  • Casual Listener
  • Hi,   I once created my account using facebook. I don't want to use facebook to log in anymore.   I've sent 3 contact forms to delete my account so that i can create it anew. So far no...
  • Taylor
  • Community Legend
  • 313 Views
  • 4 replies
  • 0 likes
  • Account
  • 313 Views
  • 4 replies
  • 0 likes

Bought family package, Code not working.

I recently bought a family package with my Father, but the code i received did not work.Some help Would be very Nice..

  • Casual Listener
  • I recently bought a family package with my Father, but the code i received did not work. Some help Would be very Nice..
  • Taylor
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 266 Views
  • 3 replies
  • 0 likes

Spotify Not Accepting Payment For premium

I recently tried to upgrade to Spotify premium, but my payment info was declined. I tried two separate accounts, each of which work with all other places except Spotify.

  • Newbie
  • I recently tried to upgrade to Spotify premium, but my payment info was declined.  I tried two separate accounts, each of which work with all other places except Spotify.
  • Erkan_Yılmaz
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Payment

I upgraded to premium last night on the student discount and it charged me 4 times on my debit card. How do I get them to fix it?

  • Casual Listener
  • I upgraded to premium last night on the student discount and it charged me 4 times on my debit card. How do I get them to fix it?
  • user-removed
  • Not applicable
  • 444 Views
  • 5 replies
  • 0 likes
  • Premium
  • 444 Views
  • 5 replies
  • 0 likes

Solved!! Changing profile name

Hello. I was wondering if there's any chance to change your profile name? I am aware that you can not change the username, but that's not the case. I recently linked Facebook with my Spotify account, and upon disconnecting from Facebook (via Preferen...

  • Casual Listener
  • Hello.   I was wondering if there's any chance to change your profile name? I am aware that you can not change the username, but that's not the case.   I recently linked Facebook with m...
  • zoolegacy
  • Casual Listener
  • 21844 Views
  • 9 replies
  • 0 likes
  • 21844 Views
  • 9 replies
  • 0 likes

Premium Subscriber, Cannot get email to set password for offline device, logitech squeezebox, etc

I am a premium subscriber. I subscribed to Spotify with a Faebook Account. I want to get Sptoify on my smart TV, Squuzebox and my phone, but I need a password to do this. I follow th edirections TO A T and get caught in this never ending cycle. I bel...

  • Casual Listener
  • I am a premium subscriber.    I subscribed to Spotify with a Faebook Account.   I want to get Sptoify on my smart TV, Squuzebox and my phone, but I need a password to do this. &nbs...
  • mikeguild
  • Casual Listener
  • 462 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 462 Views
  • 5 replies
  • 0 likes

Someone is using my account

Hey my ex has my spotfiy details and is still using it can you please log him out and change my password

  • Newbie
  • Hey my ex has my spotfiy details and is still using it can you please log him out and change my password
  • DasPeter
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
  • 171 Views
  • 1 replies
  • 0 likes

Premium for 0.99

Will they charge me every three months for this or when the trial is over? When I cancel the subscription will it cancel the three months I just paid for or will it cancel the subscription that's after the 3 month period?

  • Newbie
  • Will they charge me every three months for this or when the trial is over? When I cancel the subscription will it cancel the three months I just paid for or will it cancel the subscription that's aft...
  • drewdaspot
  • Newbie
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country from France to Germany

II just changed my account from premium to family - during that process I noticed, that my account is set to france - but I am in germany? I have been to Paris three weeks ago, maybe it has something to do with that. I am not able to change my countr...

  • Visitor
  • II just changed my account from premium to family - during that process I noticed, that my account is set to france - but I am in germany? I have been to Paris three weeks ago, maybe it has some...
  • user-removed
  • Not applicable
  • 577 Views
  • 4 replies
  • 0 likes
  • Account
  • 577 Views
  • 4 replies
  • 0 likes

Long time subscriber wondering why I still pay (OPEN LETTER)

Spotify, First off, I love you, I love your service, it's amazing. However, I've noticed over the past 6 months that it's getting very difficult for me to justify paying for this service when I see the free tier continuing to get all of the innovatio...

  • Casual Listener
  • Spotify,   First off, I love you, I love your service, it's amazing.   However, I've noticed over the past 6 months that it's getting very difficult for me to justify paying for thi...
  • padishar
  • Casual Listener
  • 1230 Views
  • 14 replies
  • 7 likes
  • Premium
  • 1230 Views
  • 14 replies
  • 7 likes