I cant upgrade to premium

When i try to get past the screen where it asks what kind of payment option would i like it says loading. Then it times out. IS something going on with Spotify? My account works fine, as in i can still listen to music fine but i wanted to upgrade tod...

• draacor
• Newbie
• When i try to get past the screen where it asks what kind of payment option would i like it says loading.  Then it times out.  IS something going on with Spotify?   My account wor...
• 2013-05-17 8:02:06 PM
• 2014-05-01 5:16:48 PM
• Joe
• Community Legend
• 873 Views
• 10 replies
• 0 likes

Cannot login at work because facebook is blocked!!

I cannot log into my spotify account when I am at work because my employer blocks facebook. I created a separate account without facebook so i can use the web player however I am getting all of the ads. I pay for premium, so this is SUPER annoying. H...

• kristysince1984
• Newbie
• I cannot log into my spotify account when I am at work because my employer blocks facebook.  I created a separate account without facebook so i can use the web player however I am getting all of...
• 2013-08-28 2:21:29 AM
• 2014-05-01 2:52:43 PM
• LuceGearz
• Casual Listener
• 4665 Views
• 7 replies
• 0 likes

Can`t see pictures on the left or search music????

After I upgraded I no longer can search music or see pictures to the left in the window at Spotify. It is completly black at the major part of the screen. Only my playlist can be seen (the menu to the left). I have turned of proxy, re-installed Spoti...

• kennethkingrock
• Casual Listener
• After I upgraded I no longer can search music or see pictures to the left in the window at Spotify. It is completly black at the major part of the screen. Only my playlist can be seen (the menu to th...
• 2014-05-01 12:20:26 PM
• 2014-05-01 1:52:05 PM
• kennethkingrock
• Casual Listener
• 661 Views
• 4 replies
• 0 likes

Help!

So my friend logged me out of Facebook, in which spotify is linked through. When I was able to log back into spotify via FB, its now telling me that I am a Free user on my mobile device, and on my account. but is still premium on my PC. Also, on top ...

• mizterbrown
• Casual Listener
• So my friend logged me out of Facebook, in which spotify is linked through. When I was able to log back into spotify via FB, its now telling me that I am a Free user on my mobile device, and on my ac...
• 2014-05-01 1:13:56 PM
• 2014-05-01 1:46:03 PM
• Peter__
• Community Legend
• 327 Views
• 4 replies
• 0 likes
• Account

Have s freee subscription need priemum im lost how do i get it

Posted using the Spotify Community app by LiamPosted using the Spotify Community app by Liam

• DavidnBufie
• Regular
• Posted using the Spotify Community app by Liam Posted using the Spotify Community app by Liam
• 2014-05-01 6:15:10 AM
• 2014-05-01 1:15:17 PM
• Peter__
• Community Legend
• 264 Views
• 1 replies
• 0 likes

How do I get rid of sign in with Spotify option on start up on iMac?

I have Spotify free. I have an annoying box which pops up whenever I oopen my computer with a Spotify logo which asks Do I want to sign in with Spoitify or Facebook? I don't want to sign in with either. I like Spotify but I don't want to think about ...

• roserosalind
• Newbie
• I have Spotify free. I have an annoying box which pops up whenever I oopen my computer with a Spotify logo which asks Do I want to sign in with Spoitify or Facebook? I don't want to sign in with eith...
• 2014-05-01 10:38:08 AM
• 2014-05-01 1:09:36 PM
• Peter__
• Community Legend
• 219 Views
• 1 replies
• 0 likes
• Login

Help I deleted my account by accident!

I accidentally deleted my Spotify account. I didn't mean to, I was trying to hide activity from Facebook via Facebook and I accidentally deleted my entire account. Please help me get it back I had over 30 hours of music on there and 7 different playl...

• purpleEllie
• Newbie
• I accidentally deleted my Spotify account. I didn't mean to, I was trying to hide activity from Facebook via Facebook and I accidentally deleted my entire account. Please help me get it back I had ov...
• 2014-05-01 10:57:05 AM
• 2014-05-01 1:08:24 PM
• Peter__
• Community Legend
• 462 Views
• 1 replies
• 0 likes

Billing problem

"Your Spotify Premium subscription will be automatically renewed the 2014-04-27 and charged 99,00 kr every 1 month, unless you cancel your subscription before that time." Why is this so? As I got charged from my bank on 99 SEK 2014-04-20, I'm not goi...

• Necet
• Newbie
• "Your Spotify Premium subscription will be automatically renewed the 2014-04-27 and charged 99,00 kr every 1 month, unless you cancel your subscription before that time."   Why is ...
• 2014-05-01 11:02:08 AM
• 2014-05-01 1:06:05 PM
• Peter__
• Community Legend
• 219 Views
• 1 replies
• 0 likes

Hacked Account

Hello, My spotify acount has been hacked and my details have been chnged to the following email address arxodas97@hotmail.com in addition, my date of birth and password wsa changed by the hacker. Can this be looked into urgently please as i am paying...

• ozzie66
• Newbie
• Hello, My spotify acount has been hacked and my details have been chnged to the following email address   arxodas97@hotmail.com   in addition, my date of birth and password wsa ...
• 2014-05-01 11:21:20 AM
• 2014-05-01 1:04:16 PM
• Peter__
• Community Legend
• 193 Views
• 1 replies
• 0 likes

lost premium after software update

My spotify was working absolutely fine this morning, I'm on the 6 month premium package with Vodafone, however since receiving a little message about the shuffle button my account was downgraded to a basic user, the adds are frustrating and I can't e...

• ohhjayyy
• Casual Listener
• My spotify was working absolutely fine this morning, I'm on the 6 month premium package with Vodafone, however since receiving a little message about the shuffle button my account was downgraded to a...
• 2014-04-29 8:01:35 PM
• 2014-05-01 1:01:30 PM
• Tuffty
• Regular
• 429 Views
• 8 replies
• 0 likes

Wrong Country

My Profile shows that I'm from the USA even though I'm from Germany and doesn't let me change it. I tried to enter my zip code, but if I try it says that I must enter a zip code. I do not have a premium subsciption. (Sreenshot of online profile in Ge...

• SaIvation
• Casual Listener
• My Profile shows that I'm from the USA even though I'm from Germany and doesn't let me change it. I tried to enter my zip code, but if I try it says that I must enter a zip code. I do not have a pr...
• 2014-04-30 6:07:21 PM
• 2014-05-01 10:15:08 AM
• SaIvation
• Casual Listener
• 242 Views
• 3 replies
• 0 likes

Don't add commercials in the radios

Hi, I'm paying for the full service and the biggest reason for that is to avoid commercial (also I like the spotify concept so much I like to pay back for it). Anyway, then I really expect not to get any commercial. Today I was listening to the "Fres...

• detraw
• Casual Listener
• Hi,   I'm paying for the full service and the biggest reason for that is to avoid commercial (also I like the spotify concept so much I like to pay back for it). Anyway, then I really expect...
• 2014-04-30 3:43:23 PM
• 2014-05-01 4:54:09 AM
• Merik
• Community Legend
• 364 Views
• 5 replies
• 0 likes
• Account
  Premium

Getting error message when trying to upgrade to premium HELP

"Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains." everytime i try to buy it it gives me this error... i already contacted my bank and have...

• chris19
• Newbie
• "Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains." everytime ...
• 2014-05-01 1:16:40 AM
• 2014-05-01 2:14:27 AM
• kbrooksc
• Community Legend
• 346 Views
• 1 replies
• 0 likes

terminate Account

How do I terminate my Spotify account? In my account settings it says that I'm using a free subscription, whereas my creditcard tells me I'm having a spotify premium account. I'm hardly using my account so I want to terminate it. But how to do it?

• kvdvalk
• Newbie
• How do I terminate my Spotify account? In my account settings it says that I'm using a free subscription, whereas my creditcard tells me I'm having a spotify premium account. I'm hardly using my acco...
• 2014-04-30 11:13:39 PM
• 2014-04-30 11:16:44 PM
• Peter__
• Community Legend
• 524 Views
• 1 replies
• 0 likes
• Account

Am I able to sync my ipod with my playlist if I have Spotify Unlimited?

• duduka85
• Casual Listener
• 2014-04-30 9:54:46 PM
• 2014-04-30 10:55:45 PM
• Peter__
• Community Legend
• 283 Views
• 4 replies
• 0 likes

Lost playlists but no Spotify account?

I lost my playlists and such. When I searched around here I found a lot of solutions but they all involve a Spotify username. I have always used my Facebook to log in. I did by accident link my Facebook to a second account. I disconnected it immediat...

• user-removed
• Visitor
• I lost my playlists and such. When I searched around here I found a lot of solutions but they all involve a Spotify username. I have always used my Facebook to log in. I did by accident link my Faceb...
• 2014-04-29 11:24:23 AM
• 2014-04-30 10:04:00 PM
• StefanoBrunesci
• Music Fan
• 464 Views
• 8 replies
• 0 likes
• Account
  Login
  Other

shut down account?

how do I shut down my accout and start a new one? and when I do, do i use the same email?

• musiclol101
• Music Fan
• how do I shut down my accout and start a new one? and when I do, do i use the same email?
• 2014-04-30 6:34:46 PM
• 2014-04-30 6:37:32 PM
• Merik
• Community Legend
• 472 Views
• 1 replies
• 0 likes

Paying double subscription Premium

HI, signed up for Premium and payed via CC, but when trying the first time there was an error. Tried again to pay and now I'm paying 2 times the amount per month. Please advice on how to fix this. thnx. R.

• user-removed
• Visitor
• HI,   signed up for Premium and payed via CC, but when trying the first time there was an error. Tried again to pay and now I'm paying 2 times the amount per month. Please advice on how to...
• 2014-04-30 4:14:39 PM
• 2014-04-30 4:59:55 PM
• Peter__
• Community Legend
• 206 Views
• 1 replies
• 0 likes
• Subscription