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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42763 Views
  • 66 replies
  • 25 likes
  • 42763 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878165 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878165 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26410 Views
  • 4 replies
  • 0 likes
  • 26410 Views
  • 4 replies
  • 0 likes

Superuser Contribution Searching and playing song repeats same song

PlanPremiumCountryUK DevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf I search for an artist and play a song, the same song will play on repeat over and over. If I turn repeat off, it will play that one song and that is it. In the pas...

  • Newbie
  • Plan Premium Country UK  Device Pixel 2 Operating System Android Oreo    My Question or Issue If I search for an artist and play a song, the same song will play on repeat ove...
  • Ver
  • Spotify Legend
  • 2085 Views
  • 2 replies
  • 0 likes
  • 2085 Views
  • 2 replies
  • 0 likes

Where have the daily mixes gone?

PlanPremiumCountryNlDevice(Samsung Galaxy note 10plus)Operating System(Android Oreo) My Question or IssueI can't find my daily mixes any more, they are not under "unique for you"

  • Roadie
  • Plan Premium Country Nl Device (Samsung Galaxy note 10plus) Operating System (Android Oreo)   My Question or Issue I can't find my daily mixes any more, they are not under "unique...
  • AdamDamon
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Can't hear Spotify on Nest Mini at 40% volume

PlanFree/PremiumCountry DeviceGoogle Home Nest MiniOperating SystemGoogle Nest My Question or IssueAt 40% volume on Nest Mini, I almost can't hear that music is playing with Spotify. If I increase the volume from 60 to 70%, sound is better but Google...

  • Newbie
  • Plan Free/Premium Country   Device Google Home Nest Mini Operating System Google Nest   My Question or Issue At 40% volume on Nest Mini, I almost can't hear that music is playing ...
  • 238 Views
  • 0 replies
  • 1 likes
  • 238 Views
  • 0 replies
  • 1 likes

App does not wait for SD Card scanning, starts to download to internal storage immediately

PlanPremium (Family) CountryGermany DeviceAll Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 2018) Operating SystemAndroid 9 (probably also present on Android 7, 8, 10 ...

  • Newbie
  • Plan Premium (Family)   Country Germany   Device All Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 ...
  • 273 Views
  • 0 replies
  • 1 likes
  • bug
    downloads
  • 273 Views
  • 0 replies
  • 1 likes

Continues Syncing Issues

PlanPremiumCountryUKDevice(Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10.Operating System(Windows 10) Android 10, Oreo 8, Pie 9, Android 10 My Question or IssueI have seen many treads on this topic and the ...

  • Visitor
  • Plan Premium Country UK Device (Computer Also)Samsung S20+, Samsung Galaxy S7 Edge, Samsung Galaxy S8, Samsung Galaxy S10. Operating System (Windows 10) Android 10, Oreo 8, Pie 9, Android 10 ...
  • evanfig
  • Visitor
  • 547 Views
  • 1 replies
  • 1 likes
  • Issues
    local files
    local files not syncing
    songs not syncing
    Sync issue
    sync local files
    Sync to Phone
    sync to web client
  • 547 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I don't want to shuffle play on my phone

I upgraded spotify to premium, but my playlists still shuffle. I don't want them to shuffle. How do I make it so I can just listen to my music in the order I have my playlists?? I'm using a samsung galaxy 4.

  • Casual Listener
  • I upgraded spotify to premium, but my playlists still shuffle. I don't want them to shuffle. How do I make it so I can just listen to my music in the order I have my playlists??   I'm using a ...
  • patrickbucher
  • Casual Listener
  • 10016 Views
  • 6 replies
  • 1 likes
  • 10016 Views
  • 6 replies
  • 1 likes

Superuser Contribution BMW iDrive integration not working 90% of the time

PlanFree/PremiumCountryUkDeviceOne plus 6tOperating SystemAndroid 10 My Question or IssueWhy is the Spotify integration with BMW iDrive so unreliable and broken and does not work 90% of the time. Is this feature supposed to be working or is a known i...

  • Casual Listener
  •   Plan Free/Premium Country Uk Device One plus 6t Operating System Android 10   My Question or Issue Why is the Spotify integration with BMW iDrive so unreliable and broken and d...
  • Alex
  • Spotify Legend
  • 844 Views
  • 3 replies
  • 0 likes
  • 844 Views
  • 3 replies
  • 0 likes

Playing Downloaded Playlists in Car Head Unit

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify (Premium) on my desktop PC running Windows 10 and in my car's head unit that has Andr...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem listening to Songs 100+ on Jussi Adler-Olsen"Schändung"

Hi, Since yesterday I'm not able to listen to the Songs 100 and more from the album "Schändung" by Jussi Adler-Olsen. Songs 1-99 work great, but all others don't. Please fix this Bug, I'd like to hear the rest of this book

  • Visitor
  • Hi,  Since yesterday I'm not able to listen to the Songs 100 and more from the album "Schändung" by Jussi Adler-Olsen.   Songs 1-99 work great, but all others don't. Please fix this Bug,...
  • Xenia
  • Moderator
  • 670 Views
  • 5 replies
  • 1 likes
  • 670 Views
  • 5 replies
  • 1 likes

Superuser Contribution Galaxy S9 Just Crashes After Update

Updated to latest Galaxy S9 software QP1A.190711.020.G960FXXU7DTAA with One UI 2.0 and it crashes when I start the app. Spotify version 8.5.44.941. Have tried turned off battery optimization, turned on all permissions, cleared cache and data, reinsta...

  • Casual Listener
  • Updated to latest Galaxy S9 software QP1A.190711.020.G960FXXU7DTAA with One UI 2.0 and it crashes when I start the app. Spotify version 8.5.44.941. Have tried turned off battery optimization, tu...
  • Ver
  • Spotify Legend
  • 1157 Views
  • 6 replies
  • 3 likes
  • 1157 Views
  • 6 replies
  • 3 likes

Superuser Contribution Spotify Mobile App keeps crashing - Xiaomi Redmi S2

PlanPremiumDeviceXiaomi Redmi S2Operating SystemAndroid Oreo My Question or IssueMy Spotify app keep crashing. It plays for a bit and then consequently crashes after a while. I have already uninstalled and reinstalled the app and checked it has got a...

  • Casual Listener
  • Plan Premium Device Xiaomi Redmi S2 Operating System Android Oreo   My Question or Issue My Spotify app keep crashing. It plays for a bit and then consequently crashes after a while...
  • Ver
  • Spotify Legend
  • 2599 Views
  • 4 replies
  • 0 likes
  • Android
    mobile app
    mobile app crashes
    xiaomi redmi s2
  • 2599 Views
  • 4 replies
  • 0 likes

Spotify stops playing after end of song when connected to bluetooth

Hello, i have a premium account in germany and a Samsung phone with android, it works well, till i connect to a bluetooth device. Then the Songs always stops at the end. Why? I can start any song manually, but it stops. I connected to a various group...

  • Newbie
  • Hello, i have a premium account in germany and a Samsung phone with android, it works well, till i connect to a bluetooth device. Then the Songs always stops at the end. Why? I can start any song man...
  • alancaster00
  • Regular
  • 631 Views
  • 2 replies
  • 1 likes
  • 631 Views
  • 2 replies
  • 1 likes

Samsung Galaxy Tab A Doesn't Play in Background

Plan PremiumCountry USA Device: Samsung Galaxy Tab A SM-T510Operating System: Android My Question or IssueSpotify app only plays for a few minutes, then stops playing when the device is left idle, or I am multitasking . I am occasionally prompted to ...

  • Music Fan
  • Plan Premium Country USA   Device: Samsung  Galaxy Tab A SM-T510 Operating System: Android   My Question or Issue Spotify app only plays for a few minutes, then stops playin...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Superuser Contribution Move offline playlist to SD-card doesnt work

Hello, when im looking into my local storage of my mobile it says spotify takes 6GB. When i look into Spotify it says the 6GB are located on the SD-card...My problem is that my local storage 16GB is full and spotify takes most of the space. I already...

  • Casual Listener
  • Hello,   when im looking into my local storage of my mobile it says spotify takes 6GB. When i look into Spotify it says the 6GB are located on the SD-card... My problem is that my local stora...
  • Ver
  • Spotify Legend
  • 467 Views
  • 3 replies
  • 1 likes
  • 467 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify stops responding after search

PlanPremiumCountrySwitzerlandDeviceRedmi Note 8 ProOperating SystemAndroid MIUI Global 12.0.2 Stabil My Question or IssueFor example, when I do a search for "Die drei !!!". I can still go to the channel page, but I can't play anything there.The album...

  • Visitor
  • Plan Premium Country Switzerland Device Redmi Note 8 Pro Operating System Android MIUI Global 12.0.2 Stabil   My Question or Issue For example, when I do a search for "Die drei !!!". I...
  • Ivan
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution After I enter my password there is some technical issue my network is working but I can't log in on

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Android Redesign

PlanPremiumCountry: United States Device: Samsung Galaxy S9+ Operating System: Android My Question or IssueI noticed on the Google Playstore, Spotify has the newer updated interface iOS got 6 months ago, but I dont have it. Has it not rolled out yet,...

  • Newbie
  • Plan Premium Country: United States     Device: Samsung Galaxy S9+   Operating System: Android    My Question or Issue I noticed on the Google Playstore, Spotify ha...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Can't log in

One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password combo is wrong, even though the exact same combo lets...

  • Visitor
  • One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password co...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Solved!! Liked songs empty and can't like any other song on app

PlanPremiumCountry Ireland Device(Samsung Galaxy Operating System(Android version 9) My Question or IssueLiked songs have disappeared from app. I can't listen to them offline, nor like any other song. Desktop is working properly, only the app does no...

  • Casual Listener
  • Plan Premium Country Ireland   Device (Samsung Galaxy 😎 Operating System (Android version 9)   My Question or Issue Liked songs have disappeared from app. I can't listen to ...
  • fahpacheo
  • Casual Listener
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Account issue

SomethingPlanPremiumCountryArgentina Device Samsung Galaxy J2 My Question or IssueI just install Spotify in my device, so the problem is that when I try to search for an artist an alert appears saying that I'm not connected to internet, I can listen ...

  • Visitor
  • Something Plan Premium Country Argentina  Device  Samsung Galaxy J2   My Question or Issue I just install Spotify in my device, so the problem is that when I try to search fo...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes