PlayStation 5 Users unable to view “Video Streaming” for podcasts

[Bigpsyc]

Plan

Premium

Country

USA

Device

PlayStation 5

Operating System

PlayStation 

My Question or Issue

Some users are experiencing issues viewing video streaming for podcasts

[Dessi]

 Hi there @Bigpsyc,

Thanks for reaching out and welcome to the Spotify Community!

Podcast videos should be available on PS5, so can you let us know if you were able to see them before and when this issue started to occur? Was it after a specific event, such as a software update? 

It's worth re-linking your Spotify account and your PS5 if you haven't done that yet to check if that'd help. You can find the steps on how to disconnect them at the bottom of this article. Can you also make sure your Spotify app and your PS5 are running the latest version?

Keep us posted.

[KataliaKitty]

I am currently experiencing this issue. It happened after the latest PlayStation 5 console update, I believe because I was able to view videos on Spotify for one of my favorite podcasts before that update happened and now I can't. But video is available when I watch the same podcast via my phone.

[Maria]

Hey @KataliaKitty,

Thanks for posting in this thread!

Just to confirm, have you tried the steps mentioned earlier by @Dessi? Also, do you notice any difference after reinstalling the app?

Should the issue persist, it would be great if you could let us know what version of the app you're running on the PlayStation, along with the software version. And does this happen with all video podcasts, or just with this specific one?

Let us know how you get on!