Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167900 Views
  • 32 replies
  • 9 likes
  • 167900 Views
  • 32 replies
  • 9 likes

Superuser Contribution cambio de premium a familiar

el día de ayer me cargaron el pago de premium y me quiero pasar al familiar este mes me cobran las 2 veces? porque me aparece que si quiero hacer el cambio son 149 pesos, y apenas ayer pague los 99 del mio.

  • Newbie
  • el día de ayer me cargaron el pago de premium y me quiero pasar al familiar este mes me cobran las 2 veces? porque me aparece que si quiero hacer el cambio son 149 pesos, y apenas ayer pague los 99 d...
  • Aichel
  • Roadie
  • 4530 Views
  • 1 replies
  • 0 likes
  • 4530 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar a Plan Familiar, dice que ya pertenezco a uno

Mi hermano me envió una invitación a su plan familiar, pero al activar el código de invitación me dice que no puedo ingresar al Plan Familiar porque ya pertenezco a uno, no se que hacer.

  • Newbie
  • Mi hermano me envió una invitación a su plan familiar, pero al activar el código de invitación me dice que no puedo ingresar al Plan Familiar porque ya pertenezco a uno, no se que hacer.
  • Aichel
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sending an invite on pemium family

I am trying to send an invite off my dads family account to my email so i am able to use the account but the emails wont send to my email address i have tried it on afew different phones and yet an email from spotify saying i have been invited will n...

  • Newbie
  • I am trying to send an invite off my dads family account to my email so i am able to use the account but the emails wont send to my email address i have tried it on afew different phones and yet an e...
  • Aichel
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution I really hate Spotify

Se me hace una reverenda jalada que te saquen del plan familiar si las direcciones no coinciden, i mean, si me mudé solo por eso te sacan? Son una mierda Spotify! Daré de baja y cancelaré la suscripción.

  • Newbie
  • Se me hace una reverenda jalada que te saquen del plan familiar si las direcciones no coinciden, i mean, si me mudé solo por eso te sacan? Son una mierda Spotify! Daré de baja y cancelaré la suscripc...
  • Aichel
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo añadir gente a mi plan familiar

tengo problemas para meter gente en mi plan familiar; he metido a una persona sin problemas; poniendo la misma direccion y todo pero a las otras personas no puedo meterlas (aclaro que antes estas personas estaban en mi plan familiar) pero como hubo u...

  • Regular
  • tengo problemas para meter gente en mi plan familiar; he metido a una persona sin problemas; poniendo la misma direccion y todo pero a las otras personas no puedo meterlas (aclaro que antes estas per...
  • Aichel
  • Roadie
  • 581 Views
  • 1 replies
  • 0 likes
  • Familiar
    trouble
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familar Premium

He presentado problemas con mi cuenta, ya que el sistema no puede comprobar que realmente recido donde mismo. El problema aquí es que las demás cuentas suscritas si reciben los beneficios menos la mía. Gracias por su atención y espero puedan solucion...

  • Newbie
  • He presentado problemas con mi cuenta, ya que el sistema no puede comprobar que realmente recido donde mismo. El problema aquí es que las demás cuentas suscritas si reciben los beneficios menos la mí...
  • Aichel
  • Roadie
  • 554 Views
  • 1 replies
  • 0 likes
  • cuenta
    PROBLEMAS
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuenta familiar

Dieron de baja la cuenta de mi hermano del plan familiar y al querer recuperarla colocando nuestro domicilio dice que no coincide con la del itular que soy yo, no eniendo por qué, quizas si algun dato como un guion o poner DF en lugar de ciudad de mé...

  • Newbie
  • Dieron de baja la cuenta de mi hermano del plan familiar y al querer recuperarla colocando nuestro domicilio dice que no coincide con la del itular que soy yo, no eniendo por qué, quizas si algun dat...
  • Aichel
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium for family

Hi team,I have a problem with this premium for family.My account was created with Facebook so I never put an adress, but now with yours new policy to confirm with my family members, they cannot agree because the adress dont match.I need to resolve th...

  • Casual Listener
  • Hi team, I have a problem with this premium for family. My account was created with Facebook so I never put an adress, but now with yours new policy to confirm with my family members, they cannot a...
  • Aichel
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family account - account to verify

Hi, i received a strange message that the premium family account will be disconnected if the 5 sub account will be not confirmed in 7 days. What i have to do? is more than 1 year that we are with Spotify without any problem.username: scipione_familyP...

  • Regular
  • Hi, i received a strange message that the premium family account will be disconnected if the 5 sub account will be not confirmed in 7 days. What i have to do? is more than 1 year that we are with S...
  • scipione_family
  • Regular
  • 1068 Views
  • 6 replies
  • 0 likes
  • 1068 Views
  • 6 replies
  • 0 likes

Family control

Hi. I'm interested in spotify family but want to make sure I pay no more than the 14.99. Are there things you can buy in spotify? I'm just woried say instead of the kids listening to music, they somehow purchase it instead and I end up with a huge bi...

  • Casual Listener
  • Hi. I'm interested in spotify family but want to make sure I pay no more than the 14.99. Are there things you can buy in spotify?  I'm just woried say instead of the kids listening to music, &n...
  • gillyallan
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Spotify Premium for Family Doesn't Work

My brother started a spotify premium family account but I can't access it because we live in different countries. Even though I've tried almost every way I found on the spotify support page, it still doesn't work. My mom managed to change her country...

  • Newbie
  • My brother started a spotify premium family account but I can't access it because we live in different countries. Even though I've tried almost every way I found on the spotify support page, it s...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Premium for family - ungenerous/bad solution

Earlier I was a Premium member and my family used my login to listen to music. But only one at a time could... So I decided to be a family member. I invited all my family (we live in the same place). BUT we may still listen one at a time - not simult...

  • Casual Listener
  • Earlier I was a Premium member and my family used my login to listen to music. But only one at a time could... So I decided to be a family member. I invited all my family (we live in the same place)....
  • Pappatill2
  • Casual Listener
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Kouluani ei löydy opiskelija premiusta

Hei!minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua.

  • Newbie
  • Hei! minulta veloitettiin opiskelija premiumin hinta jo, mutta en voi viedä tilausta loppuun sillä ammattikouluani ei löydy vaihtoehdoistani. Enkä opiskele peruskoulua. 
  • Waltters
  • Newbie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

wasn't able to receive invite for Spotify family

i tried resending invites for my brother (10 times or more), but he hasn,t receive any until now.. what's happening???

  • Newbie
  • i tried resending invites for my brother (10 times or more), but he hasn,t receive any until now.. what's happening???
  • jkinson
  • Newbie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

How do I add my girlfriend who doesn't have spotify to my account?

Wanting to add my girlfriend to my account who now lives with me but she does not have a spotify account yet.

  • Newbie
  • Wanting to add my girlfriend to my account who now lives with me but she does not have a spotify account yet. 
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Family plan won't let any of my kids join

I am trying to get my family set up on the family plan. My son had a premium account through iTunes. I've cancelled that subscription, which I assume will drop him to a free account and he'll be able to join the family plan when that premium subscrip...

  • Newbie
  • I am trying to get my family set up on the family plan. My son had a premium account through iTunes. I've cancelled that subscription, which I assume will drop him to a free account and he'll be a...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Possible to have a trial family plan?

Our family currently uses Apple Music (family subscription). As Spotify app can control the Sonos devices we are considering switching from Apply Music to Spotify. As we are not completely sure whether Spotify would suit us we would like to try it bu...

  • Newbie
  • Our family currently uses Apple Music (family subscription). As Spotify app can control the Sonos devices we are considering switching from Apply Music to Spotify. As we are not completely sure w...
  • Maxim
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family - e-mail

We ordered Premium Family but I Do not receive the invitation Mail although the e-mail adress is right

  • Newbie
  • We ordered Premium Family but I Do not receive the invitation Mail although the e-mail adress is right
  • Alfredo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with connect to device

Hello, I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with connect to device, because when i click on icon "Connect to dev...

  • Newbie
  • Hello,   I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with c...
  • Alfredo
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes