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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26409 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26409 Views
  • 20 replies
  • 0 likes

Superuser Contribution COBRO PREMIUM ESTUDIANTE Y NO ACTIVARON CUENTA

mi usuario es gaboloya y mi correo es *snip*, me hicieron el cobro para premium estudiante el 1 de mayo y a la fecha no me han activado mi cuenta premium, mandé la constancia de estudios y no tuve respuesta.

  • Casual Listener
  • mi usuario es gaboloya y mi correo es *snip*, me hicieron el cobro para premium estudiante el 1 de mayo y a la fecha no me han activado mi cuenta premium, mandé la constancia de estudios y no tuve re...
  • Alfredo
  • Roadie
  • 586 Views
  • 3 replies
  • 1 likes
  • 586 Views
  • 3 replies
  • 1 likes

Superuser Contribution payment made but did not give premium

Student was held £ 6.99 I paid my fee two times, but the premium did not happen, I want it back.

  • Newbie
  • Student was held £ 6.99 I paid my fee two times, but the premium did not happen, I want it back.
  • SergioDavid
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Check when my student discount expires?

I want to check when my discount will expire so I can re-verify in time or plan to cancel. How can I check when my account will not be under the student discount anymore? I am not looking for the upcoming renewal date, that doesn't tell me what I wan...

  • Newbie
  • I want to check when my discount will expire so I can re-verify in time or plan to cancel. How can I check when my account will not be under the student discount anymore? I am not looking for th...
  • SergioDavid
  • Roadie
  • 5084 Views
  • 1 replies
  • 0 likes
  • 5084 Views
  • 1 replies
  • 0 likes

Superuser Contribution Geen bevestiging aanmelding hogeschool

Hallo, 4 maanden geleden heb ik mijn hogeschool aangemeld om zo in aanmerking te komen voor de studentenkorting. Mijn school stond niet in de lijst. Maar ik heb nog steeds niks gehoord. Kan iemand helpen? Groet Marco

  • Newbie
  • Hallo,  4 maanden geleden heb ik mijn hogeschool aangemeld om zo in aanmerking te komen voor de studentenkorting. Mijn school stond niet in de lijst. Maar ik heb nog steeds niks gehoord. Kan ie...
  • SergioDavid
  • Roadie
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

Hello. How can I activate premium if I am a student of Ukrainian university and I already paid for it?

  • Newbie
  • Hello. How can I activate premium if I am a student of Ukrainian university and I already paid for it?
  • SergioDavid
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution No obtuve el descuento de estudiante

Hola.. Introduje los datos de mi debit card pero no los datos de mi hija para el descuento de estudiante pero aun asi cobraron el dinero.. Necesito ayuda para instroducir los datos de estudiante y obtener el servicio

  • Newbie
  • Hola.. Introduje los datos de mi debit card pero no los datos de mi hija para el descuento de estudiante pero aun asi cobraron el dinero.. Necesito ayuda para instroducir los datos de estudiante y ob...
  • SergioDavid
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro premium y premium estudiantes

El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal. Se me descontarán los 4’99€ cada mes, aparte de los 9’99?

  • Casual Listener
  • El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal.  Se me descontarán los 4’99€ cada mes, aparte de l...
  • SergioDavid
  • Roadie
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution help! double payment

I have been withdrawn twice from my account for student enrollment. why? * 1st payment = 26/03/2018 : application for student membership* 2st payment = 29/03/2018 : after the confirmation mail arrives. user: gogounselthank you!

  • Newbie
  • I have been withdrawn twice from my account for student enrollment. why?   * 1st payment = 26/03/2018 : application for student membership * 2st payment = 29/03/2018 : after the confirmation ...
  • SergioDavid
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • Student
  • 333 Views
  • 1 replies
  • 0 likes

Premium Not Working

so I just bought spotify premium last night (the student one that comes with Hulu) and nothing worked. My account still says free even though it took money out of my card

  • Casual Listener
  • so I just bought spotify premium last night (the student one that comes with Hulu) and nothing worked. My account still says free even though it took money out of my card  
  • Luke
  • Spotify Star
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student discount price withdrawn from me but still not verified

I applied for student discount and the amount of money withdrawn from me, but my account is still considered as "free". What should I do?

  • Newbie
  • I applied for student discount and the amount of money withdrawn from me, but my account is still considered as "free". What should I do?
  • SergioDavid
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't switch to Premium student

I have recently signed up for the free 1 month trial and then signed up for the student discount. It looks like my account is eligble for it but everytime I try to activate the discount I get an errror. This has been happening for about 2 weeks now a...

  • Casual Listener
  • I have recently signed up for the free 1 month trial and then signed up for the student discount. It looks like my account is eligble for it but everytime I try to activate the discount I get an errr...
  • Peterpfankuchen
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Premium - student deal but with 3 month 0.99 offer

Can I avail of both? 0.99 for 3 months, then the 50% off rate for month 4? When I registered as student, the Redeem button was putting me on the 50% rate straight away, but I'd like the 3 month 0.99 rate, then the student rate. Possible?

  • Visitor
  •   Can I avail of both? 0.99 for 3 months, then the 50% off rate for month 4?   When I registered as student, the Redeem button was putting me on the 50% rate straight away, but I'd like ...
  • Maxim
  • Spotify Star
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

Solved!! Change from premium to student discount

PlanPremiumCountry ukDevice(iPhone 6 and Mac Book Pro 2013Operating SystemiOS 10 My Question or Issue I've been a premium customer for the past few years but am now a student. How do I change my account to get the stsudent discount without losing my ...

  • Casual Listener
  • Plan Premium Country  uk Device (iPhone 6 and Mac Book Pro 2013 Operating System iOS 10   My Question or Issue   I've been a premium customer for the past few years...
  • hyx6-_owaycyb
  • Casual Listener
  • 620 Views
  • 2 replies
  • 0 likes
  • 620 Views
  • 2 replies
  • 0 likes

Solved!! Getting free access to Headspace with student discount

Hey guys, I am using spotify in Germany and I am not able to get free access to Headspace premium. Spotify says on their website that I should get that. Does it only work in the UK or what is wrong?

  • Casual Listener
  • Hey guys,  I am using spotify in Germany and I am not able to get free access to Headspace premium. Spotify says on their website that I should get that. Does it only work in the UK or what is ...
  • TheShmoO
  • Newbie
  • 4955 Views
  • 6 replies
  • 0 likes
  • 4955 Views
  • 6 replies
  • 0 likes

Superuser Contribution Problema con plan universitario

Espero alguien pueda ayudarme aplique el descuento para universitarios y me llego ya el correo de confirmacion de pago y de SheerID pero no funciona mi cuenta sigue siendo free ya cerre y volvi a iniciar sesion pero no cambia a Premium ayuda a por fa...

  • Newbie
  • Espero alguien pueda ayudarme aplique el descuento para universitarios y me llego ya el correo de confirmacion de pago y de SheerID pero no funciona mi cuenta sigue siendo free ya cerre y volvi a ini...
  • SergioDavid
  • Roadie
  • 421 Views
  • 1 replies
  • 1 likes
  • Student
  • 421 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ogrenci Indirimi Odeme Sorunu

Ogrenci uyeligi almak istedim ancak kart bilgilerini girdikten sonra SheerID'ye yonlendirdiginde bunun sadece universite ogrencileri icin olan bir uyelik oldugunu ogrendim. Sonrasinda ogrenci uyeligi almaktan vazgectim. Hatta SheerID'den onceki sayfa...

  • Casual Listener
  • Ogrenci uyeligi almak istedim ancak kart bilgilerini girdikten sonra SheerID'ye yonlendirdiginde bunun sadece universite ogrencileri icin olan bir uyelik oldugunu ogrendim. Sonrasinda ogrenci uyeligi...
  • SergioDavid
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount and Hulu

Hello! I recently got spotify when the 3 months for 99 cents deal was going on and it is about to expire. Could someone tell me how to change my account email to my student email so I get charged $4.99 instead of $9.99? My account right now is associ...

  • Newbie
  • Hello! I recently got spotify when the 3 months for 99 cents deal was going on and it is about to expire. Could someone tell me how to change my account email to my student email so I get charged $4....
  • SergioDavid
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

Hello,My student discount is expiring in about one week or so and I want to reverify that I am a still a student. When I did it online, it didnt change in my account. It still says I need to do it before April 9th, 2018. How do I do this so that it r...

  • Newbie
  • Hello, My student discount is expiring in about one week or so and I want to reverify that I am a still a student. When I did it online, it didnt change in my account. It still says I need to do it ...
  • SergioDavid
  • Roadie
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan & Hulu

I'm currently subsscribed to the Student Plan that includes Spotify Premium and Hulu. Spotify is working, however the plan is not being affected on the Hulu end. I doubled checked my bank account and I am being charged the Hulu rate. Spotify manage s...

  • Newbie
  • I'm currently subsscribed to the Student Plan that includes Spotify Premium and Hulu. Spotify is working, however the plan is not being affected on the Hulu end. I doubled checked my bank account and...
  • SergioDavid
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes