CREDIT CARD FRAUD

[nisha]

I was going through my bank statements and I noticed that Spotify has been charging me a monthly fee of $9.99, presumably for the Premium account, which I have NEVER ever authorized. I have no idea how they got a hold of my card number. Don't even tell me to contact the useless "Spotify support" team because I have sent numerous messages explaining my situation, and have not received a response back. Spotify is such a scam!!! I don't understand why there is no number which I can call to report this. That is completely questionable. And I know countless others have experienced this fraud as well. I am extremely FURIOUS.

[DasPeter]

Hello & welcome to the community @nisha!

I already escalated your issue.

You should hear from Spotify soon.

Hope this helps! ♫

[nisha]

Thank you very much, I appreciate that.

[Teresa]

Hello, @nisha.

Sorry for the the difficulty you're having. Don't worry, we'll sort things out for you!

I've assigned your case to the right team. Hopefully, you'll get a reply very soon!

Regards,

Teresa.

[Dizpepedro]

Yo también tengo el mismo problema. Y digo lo mismo, increíblemente no hay un teléfono que atienda y los correos que envio tienen una respuesta que no solucion a nada

[nisha]

Thank you, Teresa. I'm still waiting to hear from them. Dizpepedro, lo siento que usted tiene el mismo problema (I am sorry that you have the same problem).

[Teresa]

Hola, @Dizpepedro.

Me temo que no tenemos atención telefónica, pero ofrecemos soporte a través de correo, la Comunidad, Facebook y Twitter. ¡No te preocupes que estás en buenas manos!

He revisado tu caso y es posible que tengas 2 cuentas con nosotros. Una gratuita, a la que accedes con tu nombre de usuario. Y otra de pago, a la que es posible que accedas con un nombre de usuario/correo diferente o con tu cuenta de Facebook. ¿Es posible?

¿Podrías darle a "responder" al último correo que te enviamos con la siguiente información?

- Otras direcciones de correo electrónico que tengas, por ejemplo tu correo de Facebook.

- Cantidad exacta incluyendo el IVA y fecha del cobro.

- Una captura de pantalla o foto del extracto bancario con el cobro.

Ya he asignado tu caso al equipo correspondiente, por lo que no tardarás en recibir respuesta.

¡Saludos!

Teresa.

[Elcocheo]

I don't understand. How horrible. There is no help but they have no problem charging. I reached out for help and they say come here. I want a refund of 2 months. My account shows I'm not premium but May and June I'm being charged the 9.99. How the heck do I get this resolved when you can't reach anyone? You bet this is a scam!!!! I'm putting a stop on my charge card and refusing to pay and suggest you do the same because you don't get help otherwise.

[1154454810]

Hi

I hope I can hijack this thread because the same thing happenend to me.. I have no problem upgrading to premium because I like Spotify but I never requested this service nor did I sign up for a testing period of some sort.

Could you please have a look for me aswell?

[user-removed]

Hi All,

Just bumping this post so that it is on my list for when I get into the office later today. 

[user-removed]

Hey Nisha,

I can see that my colleague has replied to your case 03160660.

[user-removed]

Hey Elcocheo,

I have just replied to your case 3163590

[user-removed]

Hey 1154454810,

Could you please send the support team an email via this link?  If you get an auto-reply, simply reply back to it as this will put your case into the active filter.

[1154454810]

Hi Calvin

Many thanks for the quick reply. I created a ticket via the link you sent me. I am looking forward to your reply. 🙂
Have a nice evening

[user-removed]

I will take a quick look now 🙂

Edit:  Sorry for the snippet, but it has all of the info that we need to find the payments 🙂

[Elcocheo]

Reply? I'm not seeing solution is that elsewhere? I've canceled the credit card as I cannot see a page for credit info/update on Spotify in my account page. I guess because it has me as a free account still offering premium, although I've been billed as premium. This method of customer service is long, and strange! Even if someone else is using my card as fraud and not linked to Spotify's issue this whole method of customer service has been bizzare!

[lineary]

I have a charge on my credit. I never signed up or have an account.I review their Web site and there isn't way I can contact them.  Any suggestions