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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium CountryDenmark DeviceLenovo tabOperating SystemAndroid My Question or IssueIt seems there is no way to retrieve passwords for kids on my family plan?When I use te option of "adding" my kid again, the menuen goes in circles, the support si...
During this afternoon, a member of my family plan was removed without notice. She is currently working in Dubai, I gave her the link to enter the plan again, but the system does not let her enter. The error says that the addresses do not match, when ...
I use to live in South Africa, and initiated a family plan for my family to use the service. However, since then we have moved to Poland. However, spotify does not have an English version for Poland, so I kept the subscription in South Africa and pay...
I have exactly the same problem. The error message is: You need to live in the same address. It looks like you are trying to join Duo from a different country. Duo is only available for couples that live together. Try again when you are at the same a...
The option isn't available - I didn't get any emails that the card details didn't work and now have to redo the entire process. Is there no way to roll over the members?
I am adding a family member who is physically with me at the address listed on my account and it's saying I'm trying to add someone from overseas. Yes, I live overseas. My overseas address is in my account. My USA billing account is listed because th...
Hi, providing Spotify premium to teenage child as reward for keeping their room clean, if I remove them can I simply re-add them or does this count as a plan change (1 every 12 months)?
No me deja unirme a un plan familiar, ya tenia años usando la misma cuenta, con el mismo titular del plan familiar, al momento de enviarme este último link para unirme, no me deja ya que dice que es de otro país, ya revisamos ambos nuestras cuentas y...
Soy el administrador del grupo familiar pero ya no podre pagar la cuenta, podria cambiar al administrador?
PlanPremium FamilyCountryUK £ - change to Spain € My Question or IssueIn the UK I paid £19.99 for Premium Family, which also included Audiobooks, I have recently moved to Spain where the charge is €17.99 and does not include Audiobooks. I changed my ...
PlanPremium FamilyCountryGermanyDevice(iPhone 10Operating System(iOS) My Question or IssueI want to configurate the kids app for my 8 years old daughter. She loves radio plays.The offered Radio play section is quite nice but I want to "hide" some pla...
PlanFamily PremiumCountryUSADevice(iPhone 13Operating System(iOS 10, My Question or IssueI changed my husband's premium plan to a family premium plan. Only he can access the audiobooks on his phone. We'd like me to be the plan member to be able to ac...
I have been experiencing an issue with my Spotify Family account. After using the account for about a year without any problems, all the users who were part of my family plan were suddenly removed.When I tried to re-add them to the family plan, Spoti...
I am part of a family plan that my brother has set up for us. I have been using the plan for over 2 years within my family's address. I am currently abroad working full time with no access to my spotify plan. Can you reinstate my plan ASAP!
I change my payment method from a new country after moving with my family. I had family premium in my previous country but my Spotify account doesn't allow me to join family premium, only individual premium with my updated payment method. So in the n...
Hi,The member who pays for our family plan wants to cancel but I dont. How can I take over the family account and I start to pay as I dont want to lose my liked songs, playlists etc. Thanks
I received an email telling me to verify my home address for Spotify family premium account, or I'll be kicked out of the family plan in a week. So I entered my address (an apartment area), but nothing close to it showed in the search box - not even ...
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I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to her Alexa profile but I can't find directions as to how t...
I am the program manager with a family subscription to Spotify Premium. When using the online music player (Windows machine, Chrome browser), I am unable to filter out explicit content for the content I listen to. I can enable content filtering for m...